Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (eg, Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
02/04/2025
Full time
Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (eg, Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Network IT Recruitment
Kidderminster, Worcestershire
A Junior Application Support Analyst is now sought by a well-known software solutions Company. This a fantastic and rare entry level opportunity for an ambitious individual to take their first step into a customer focussed technology role. To be considered you will have one of the following profiles. Some commercial experience gained within an IT service desk/application support role combined with a knowledge of databases, operating systems (Linux - Ideal), ODBC and MS Office tools. A dynamic individual with a knowledge of business processes, ideally you will have worked with ERP systems and have gained a good understanding the different areas they cover. You will be keen in progressing a career into a technical role and will be able to demonstrate personal learning within areas such as technology such as operating systems, databases and data/reporting tools. Recruitment of this Junior Application Analyst will be based on experience and attitude and appetite to learn and self-develop. Could this be you perfect career opportunity? Have you worked in your spare time to develop you technical skills? This role offers a starting salary of £24,000 to £28,000 and exceptional benefits and annual leave. After 6 months' training and development the role will be made hybrid and offer a degree of flexible working.
02/04/2025
Full time
A Junior Application Support Analyst is now sought by a well-known software solutions Company. This a fantastic and rare entry level opportunity for an ambitious individual to take their first step into a customer focussed technology role. To be considered you will have one of the following profiles. Some commercial experience gained within an IT service desk/application support role combined with a knowledge of databases, operating systems (Linux - Ideal), ODBC and MS Office tools. A dynamic individual with a knowledge of business processes, ideally you will have worked with ERP systems and have gained a good understanding the different areas they cover. You will be keen in progressing a career into a technical role and will be able to demonstrate personal learning within areas such as technology such as operating systems, databases and data/reporting tools. Recruitment of this Junior Application Analyst will be based on experience and attitude and appetite to learn and self-develop. Could this be you perfect career opportunity? Have you worked in your spare time to develop you technical skills? This role offers a starting salary of £24,000 to £28,000 and exceptional benefits and annual leave. After 6 months' training and development the role will be made hybrid and offer a degree of flexible working.
Job Title: Service Desk Analyst (German Speaker) Location: Livingston, Scotland (2 days in office, 3 days WFH) Contract: 6 months As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, Servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows Servers, and several largely bespoke applications developed around different databases. - Log, record and prioritise all incidents received into the Service Desk - Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines - Ensure online incidents and requests are assigned and dealt with in line with SLAs - Advise and assist team members with service provision - Deal with queries in a calm, swift and customer-focused manner - Provide 1st & 2nd line support for all of Client's IT infrastructure - Fulfil user administration requests and provision all IT Infrastructure Technologies You'll have: - Excellent language skills in German and English, both spoken and written - A passion for technology - Excellent communication and problem-solving skills and good time management - Ability to work on own initiative, to multi-task and deal with pressure - Ideally previous experience on a Service Desk but this is not necessary
01/04/2025
Contractor
Job Title: Service Desk Analyst (German Speaker) Location: Livingston, Scotland (2 days in office, 3 days WFH) Contract: 6 months As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, Servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows Servers, and several largely bespoke applications developed around different databases. - Log, record and prioritise all incidents received into the Service Desk - Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines - Ensure online incidents and requests are assigned and dealt with in line with SLAs - Advise and assist team members with service provision - Deal with queries in a calm, swift and customer-focused manner - Provide 1st & 2nd line support for all of Client's IT infrastructure - Fulfil user administration requests and provision all IT Infrastructure Technologies You'll have: - Excellent language skills in German and English, both spoken and written - A passion for technology - Excellent communication and problem-solving skills and good time management - Ability to work on own initiative, to multi-task and deal with pressure - Ideally previous experience on a Service Desk but this is not necessary
Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
31/03/2025
Full time
Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Trading Firm is currently seeking a Trade Desk Support Analyst. Candidate will handle first and second level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role. Responsibilities: ? Monitoring and alerting of critical trading system environments ? Proactive identification and resolution of production issues ? Development of tools and driving efficiency/stability improvements/automation with Scripting ? Troubleshooting of complex systems issues Qualifications: ? Previous experience in the trading industry ? Strong working knowledge of UNIX environment/Unix commands ? Basic database knowledge (MySQL) ? Strong Scripting knowledge - Python/Bash Preferred Skills: ? Experience using Jira as a ticket/work request system ? Experience using Grafana/InfluxDB/Icinga ? Linux desktop support experience ? Network troubleshooting and analysis experience
30/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Trading Firm is currently seeking a Trade Desk Support Analyst. Candidate will handle first and second level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role. Responsibilities: ? Monitoring and alerting of critical trading system environments ? Proactive identification and resolution of production issues ? Development of tools and driving efficiency/stability improvements/automation with Scripting ? Troubleshooting of complex systems issues Qualifications: ? Previous experience in the trading industry ? Strong working knowledge of UNIX environment/Unix commands ? Basic database knowledge (MySQL) ? Strong Scripting knowledge - Python/Bash Preferred Skills: ? Experience using Jira as a ticket/work request system ? Experience using Grafana/InfluxDB/Icinga ? Linux desktop support experience ? Network troubleshooting and analysis experience
Rate: £550 per day (Inside IR35) Duration: 6 months Start Date: ASAP Location: Remote Clearance: Active SC Require Must Have Government Experience As an interaction/UX designer you will: -Create prototype, wireframes, mock-ups, workflows, user flows, site maps, and storyboards, interactive design, graphic design, information architecture -Proficient with tools such as Sketch, Invision Studio, Balsamiq, Axure, and GOV.UK Prototype Kit -Interpret evidence-based research, identify user issues/pain points and important needs, engagement with websites, platforms, and services and incorporate into your work -Understand the usability issues of a diverse population, and develop ways of engaging those users -Design a consistent user experience across mobile devices and desktop platforms -Collaborating with user researchers and content designers to test, iterate, and launch products and services that satisfy stakeholders -Liaise with Product Owners and Stakeholders to clarify requirements -Work with Business Analysts on refining and updating designs aligned with business requirements -Liaise with development teams to clarify feasibility of a design and ensure the UX solution is correctly transitioned into development Skills we can't do without: -Ability to iterate on designs rapidly and devise multiple variant concepts for testing -Develop interaction design and user interface to meet user needs and accessibility standards -In-depth knowledge and experience in user-centred design approach -Communicate effectively across organisational, technical boundaries, understanding the context -You can identify needs and engage with users or stakeholders to collate user needs evidence and can use quantitative and qualitative data to turn user focus into outcomes -Be able to deliver Information architecture, user journeys, task models, User flows, site flows, sketches, wireframes, and prototypes -You can prototype in code, and you understand security, accessibility, and version control -You know about agile methodology and can apply an agile mindset to your work -You understand the importance of team dynamics, collaboration and can give and receive constructive feedback
28/03/2025
Contractor
Rate: £550 per day (Inside IR35) Duration: 6 months Start Date: ASAP Location: Remote Clearance: Active SC Require Must Have Government Experience As an interaction/UX designer you will: -Create prototype, wireframes, mock-ups, workflows, user flows, site maps, and storyboards, interactive design, graphic design, information architecture -Proficient with tools such as Sketch, Invision Studio, Balsamiq, Axure, and GOV.UK Prototype Kit -Interpret evidence-based research, identify user issues/pain points and important needs, engagement with websites, platforms, and services and incorporate into your work -Understand the usability issues of a diverse population, and develop ways of engaging those users -Design a consistent user experience across mobile devices and desktop platforms -Collaborating with user researchers and content designers to test, iterate, and launch products and services that satisfy stakeholders -Liaise with Product Owners and Stakeholders to clarify requirements -Work with Business Analysts on refining and updating designs aligned with business requirements -Liaise with development teams to clarify feasibility of a design and ensure the UX solution is correctly transitioned into development Skills we can't do without: -Ability to iterate on designs rapidly and devise multiple variant concepts for testing -Develop interaction design and user interface to meet user needs and accessibility standards -In-depth knowledge and experience in user-centred design approach -Communicate effectively across organisational, technical boundaries, understanding the context -You can identify needs and engage with users or stakeholders to collate user needs evidence and can use quantitative and qualitative data to turn user focus into outcomes -Be able to deliver Information architecture, user journeys, task models, User flows, site flows, sketches, wireframes, and prototypes -You can prototype in code, and you understand security, accessibility, and version control -You know about agile methodology and can apply an agile mindset to your work -You understand the importance of team dynamics, collaboration and can give and receive constructive feedback
