*ONLY APPLY IF YOU ARE ALLOWED TO WORK FROM NETHERLANDS.*

The Desktop Support Engineer shall be responsible for the following:

• Desktop Support Engineer to provide technical support and troubleshooting assistance for laptop hardware, software, and peripherals.
• Desktop Support Engineer to work on Installation, Configuration, and maintaining desktop operating systems and software applications.
• Desktop Support Engineer shall be performing routine maintenance tasks such as system updates, patches, and antivirus scans.
• Desktop Support Engineer shall Diagnose and resolve hardware and software issues encountered by end-users in a timely manner at Premise.
• Desktop Support Engineer shall assist with the setup and configuration of new laptop computers, new hires and refresh programs, printers, and other peripheral devices from time to time.
• Desktop Support Engineer will address help desk tickets and service requests within agreed-upon response times.
• Desktop Support Engineer shall Collaborate with other IT teams to escalate and resolve complex technical issues.
• Desktop Support Engineer will be Providing end-user training and documentation as needed.
• Desktop Support Engineer will Maintain accurate records through the ITSM tool for support activities and asset inventory through regular audits

Skills

• At least 2 years' experience in the IT industry and Customer Service Role.
• At least 2+ years' related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Experience supporting Board level Executives directly.
• Audio Visual event support experience.
• Event support (Internal All Staff's, offsite meetings)
• Creation of support documentation, Guides and manuals.
• ServiceNow
• JamF
• Microsoft Autopilot
• AWS
• MDM (Intune, Cloud hosted or SaaS)
• On Prem Active Directory/Azure Active Directory
• Network troubleshooting
• Understanding of ITIL principles

Work Product/Deliverable(s)

The Desktop Support Engineer shall deliver the following:

• Timely resolution of technical issues reported by end-users.
• Documentation of troubleshooting steps and solutions provided.
• Regular status reports on support activities and ticket resolutions.