Lead Interaction Designer

Day Rate: £312 Inside IR35

Duration: 6 months

Location: Hybrid (Cardiff twice a month)

Duration: 6 months

Lead and Innovate in Complex Services

Join our dynamic team as an experienced Interaction Designer, contributing to impactful services such as Vaccination and Pharmacy Services. In this leadership role, you'll develop design concepts, coach and mentor teams, and set best practices, shaping both strategy and execution. Collaborate with service managers and stakeholders to create user-centred solutions that drive meaningful outcomes.

What You'll Do

• Leadership & Mentorship: Guide teams, foster motivation, and share best practices while resolving team challenges.
• Strategic Planning: Lead complex design activities, compare processes, and drive measurable outcomes with a focus on end-to-end service design.
• Innovation & Prototyping: Create dynamic prototypes using modern tools, ensuring solutions meet usability and accessibility standards.
• Stakeholder Engagement: Manage communication, gather insights, and navigate complex discussions with senior stakeholders.
• Process Improvement: Develop strategies, research cutting-edge methods, and implement innovative approaches to elevate the user experience.

What We're Looking For

• Expertise in leading design for complex, multi-channel services.
• Strong research-driven decision-making skills to meet evolving user needs.
• Proficiency in Agile methodologies, strategic thinking, and prototyping techniques.
• Exceptional communication skills for collaborating across diverse teams.

Why Join Us?
This is a chance to make a real impact in a role that values creativity, leadership, and innovation. If you thrive in a fast-paced environment where your work directly enhances user experiences, we'd love to hear from you!

Concept and Jumar Group welcome all applicants. Right to Work in the UK is required - no sponsorship on offer for this role.