Lead Service Designer
Day Rate: £312 Inside IR35
Duration: 6 months
Location: Hybrid (Cardiff twice a month)

Shape and Deliver Outstanding User-Centred Services
We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes.

What You'll Do

• Leadership & Innovation: Mentor and guide teams, sharing best practices and fostering collaboration across stakeholders.
• Strategic Design: Lead the planning and organization of intricate programmes, design systems for use across multiple services, and apply strategic thinking to deliver exceptional user experiences.
• Problem-Solving & Improvement: Use research and creative methodologies to address challenges, refine processes, and achieve optimal outcomes.
• Stakeholder Engagement: Effectively communicate and negotiate with diverse stakeholders to build consensus and manage expectations.
• Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions.

What We're Looking For

• Significant experience in service design and leading multi-disciplinary teams.
• A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application.
• Expertise in Agile practices and delivering complex service design projects.
• Advanced communication, leadership, and decision-making skills.
• Proven ability to innovate, mentor teams, and deliver quality design work in a fast-paced environment.

Why Join Us?
This is a unique opportunity to bring your expertise to a role where you'll have a direct impact on service delivery, innovation, and user experience. If you're passionate about service design and thrive on shaping meaningful solutions, we'd love to hear from you!

Concept and Jumar Group welcome all applicants. Right to Work in the UK is required, no sponsorship offered for this role.