IT Systems Technician Sheffield + Home working Up to £30,000 Your new role We have an opportunity for an IT Systems Assistant to join the team in Sheffield, supporting the Group IT/IS Manager in the delivery of the IT and IS strategy supporting the organisation and its group companies. Responsibilities In this role, you will be responsible for assisting the management of the IT systems, assisting with developing the IT infrastructure, and rolling out transformational changes. This role requires a proactive individual who can support the business with improvement processes, interacting with internal customers and external suppliers, so communication skills are key, as well as the ambition to grow personal product and service knowledge. You'll play a critical part in ensuring the group has the equipment and tools to work effectively; to ensure systems remain fully operational across the business and the group. You'll have a deep appreciation of Information Technology, be self-motivated, resilient, and a willingness to adapt to the changing needs and priorities. Experience needed The ideal candidate will have previous experience within a BAU 2nd line IT support role and be able to demonstrate experience of Networking, M365 administration, Microsoft Entra ID, Intune MDM. You will also have the opportunity to work on infrastructure projects. Experience of CyberEssentials certification would be advantageous. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
05/07/2024
Full time
IT Systems Technician Sheffield + Home working Up to £30,000 Your new role We have an opportunity for an IT Systems Assistant to join the team in Sheffield, supporting the Group IT/IS Manager in the delivery of the IT and IS strategy supporting the organisation and its group companies. Responsibilities In this role, you will be responsible for assisting the management of the IT systems, assisting with developing the IT infrastructure, and rolling out transformational changes. This role requires a proactive individual who can support the business with improvement processes, interacting with internal customers and external suppliers, so communication skills are key, as well as the ambition to grow personal product and service knowledge. You'll play a critical part in ensuring the group has the equipment and tools to work effectively; to ensure systems remain fully operational across the business and the group. You'll have a deep appreciation of Information Technology, be self-motivated, resilient, and a willingness to adapt to the changing needs and priorities. Experience needed The ideal candidate will have previous experience within a BAU 2nd line IT support role and be able to demonstrate experience of Networking, M365 administration, Microsoft Entra ID, Intune MDM. You will also have the opportunity to work on infrastructure projects. Experience of CyberEssentials certification would be advantageous. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
03/07/2024
Full time
As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
02/07/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.