Service Delivery Manager Full time Permanent Location: Remote/Hybrid working - travel to Birmingham as required The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover An accomplished, UK based Service Delivery Manager is required for this superb full time opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. The successful candidate will have significant Contracts Management/Procurement experience, and there is also a large Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
05/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Remote/Hybrid working - travel to Birmingham as required The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover An accomplished, UK based Service Delivery Manager is required for this superb full time opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. The successful candidate will have significant Contracts Management/Procurement experience, and there is also a large Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Commercial Contracts Manager We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently hiring several commercial managers to join our team who are responsible for maximising business opportunities through strategic planning and playing a pivotal role in securing new contracts. About the role: In this role, your responsibilities will encompass driving the route to contract process, which includes bidding, cost management, and contract negotiations. You will be tasked with drafting and negotiating bespoke contract terms, ensuring they comply with the MoD structure, and creating confidentiality, loan, license, and NDA agreements for approval. Additionally, you will play a crucial role in ensuring the successful delivery of contracts by reviewing deliverables and acceptance criteria. Building and nurturing collaborative relationships with customers will be essential, and you will act as the primary point of contact for contractual information and agreements. Effective communication with stakeholders at all organisational levels will be key to success in this position, and you will also be expected to represent the commercial team in progress/reviews and customer meetings. What's in it for you: Paid overtime Bonus scheme Comprehensive pension package Clear and realistic career progression opportunities Annual salary review & help with cost-of-living crisis 25 days holiday + opportunity to buy more & earn more from OT On site benefits including free parking & very subsidised meals Family feel company What we need from you: Experience of drafting, negotiating and agreeing contracts and agreements A confident communicator, both orally and in writing Comfortable building effective working relationships Strong attention to detail and analytical in approach Defence knowledge and familiarity with MoD contracting structure, including DEFCONs and QDCs, is an advantage Eligibility for security clearance If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
05/07/2024
Full time
Commercial Contracts Manager We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently hiring several commercial managers to join our team who are responsible for maximising business opportunities through strategic planning and playing a pivotal role in securing new contracts. About the role: In this role, your responsibilities will encompass driving the route to contract process, which includes bidding, cost management, and contract negotiations. You will be tasked with drafting and negotiating bespoke contract terms, ensuring they comply with the MoD structure, and creating confidentiality, loan, license, and NDA agreements for approval. Additionally, you will play a crucial role in ensuring the successful delivery of contracts by reviewing deliverables and acceptance criteria. Building and nurturing collaborative relationships with customers will be essential, and you will act as the primary point of contact for contractual information and agreements. Effective communication with stakeholders at all organisational levels will be key to success in this position, and you will also be expected to represent the commercial team in progress/reviews and customer meetings. What's in it for you: Paid overtime Bonus scheme Comprehensive pension package Clear and realistic career progression opportunities Annual salary review & help with cost-of-living crisis 25 days holiday + opportunity to buy more & earn more from OT On site benefits including free parking & very subsidised meals Family feel company What we need from you: Experience of drafting, negotiating and agreeing contracts and agreements A confident communicator, both orally and in writing Comfortable building effective working relationships Strong attention to detail and analytical in approach Defence knowledge and familiarity with MoD contracting structure, including DEFCONs and QDCs, is an advantage Eligibility for security clearance If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Quantity Surveyor - Staffordshire/Hybrid - Competitive salary + Car allowance We have partnered up with an organisation who pride themselves on their digital transformation and operational technology, who are seeking to hire a Quantity Surveyor to support the Project Manager to deliver and calculate the financials of the business's commercial strategy whilst meeting legislative standards. The position will be primary based in Staffordshire/hybrid with travel to various UK sites. Requirements of the Quantity Surveyor: - 5+ years' experience as Quantity Surveyor or similar position. - Utility industry background - Driving License and eligible to attain UK security clearance. - Understand NEC3/4 Contract - Attention to detail, self-starter, and work well under pressure. Responsibilities of the Quantity Surveyor: - Build relationships with various subcontractors. - Briefing Project Managers and the team on opportunities and risks in customer contracts. - Supporting the company with their bid process and highlight any risks with documentation and terms and conditions. - Manage all contractual change control with a focus on customers/subcontractors agreeing in a timely fashion. Quantity Surveyor - Staffordshire/Hybrid To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
04/07/2024
Full time
Quantity Surveyor - Staffordshire/Hybrid - Competitive salary + Car allowance We have partnered up with an organisation who pride themselves on their digital transformation and operational technology, who are seeking to hire a Quantity Surveyor to support the Project Manager to deliver and calculate the financials of the business's commercial strategy whilst meeting legislative standards. The position will be primary based in Staffordshire/hybrid with travel to various UK sites. Requirements of the Quantity Surveyor: - 5+ years' experience as Quantity Surveyor or similar position. - Utility industry background - Driving License and eligible to attain UK security clearance. - Understand NEC3/4 Contract - Attention to detail, self-starter, and work well under pressure. Responsibilities of the Quantity Surveyor: - Build relationships with various subcontractors. - Briefing Project Managers and the team on opportunities and risks in customer contracts. - Supporting the company with their bid process and highlight any risks with documentation and terms and conditions. - Manage all contractual change control with a focus on customers/subcontractors agreeing in a timely fashion. Quantity Surveyor - Staffordshire/Hybrid To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Infrastructure Manager - Onsite We are delighted to partner with a global organisation based in the Ellesmere Port area to join their team on a permanent basis with an initial requirement to help guide their Infrastructure team throughout a period of change. You will be managing the day to day onsite operational support engineering team which has around 10 team members, spread across 3 sites in the UK. Travel to all 3 sites will be required. Role responsibilities: Manage and maintain IT security policies and procedures. Review weekly performance, analyse and identify trends and record/monitor improvements and risks. Assist in the supervision of the correct use of the IT systems in the sites and cooperate in the creation of user and best practice guides. Supervise the maintenance and upgrading of operating systems, commercial and proprietary software. Together with the Group Head of IT Infrastructure maintain hardware, software, networks, IT communication and cybersecurity policies. Resolve and coordinate incidents affecting the systems. Assist the Group's Head of IT infrastructures in planning and coordinating the activities, technical and material resources and supporting staff regarding operating systems, database management systems, ERP, standard office and mail software and communications. Manage supplier relations and support contracts. Design training and development plans for the infrastructure team and perform personnel appraisals. Manage Infrastructure IT Projects Proactively deal with internal customer queries. Skills required: Experience in people management Experience in managing IT Projects Experience in IT infrastructure support and end user's support IT Security Communications and networks experience Excellent communication skills Infrastructure Manager - Onsite Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
04/07/2024
Full time
Infrastructure Manager - Onsite We are delighted to partner with a global organisation based in the Ellesmere Port area to join their team on a permanent basis with an initial requirement to help guide their Infrastructure team throughout a period of change. You will be managing the day to day onsite operational support engineering team which has around 10 team members, spread across 3 sites in the UK. Travel to all 3 sites will be required. Role responsibilities: Manage and maintain IT security policies and procedures. Review weekly performance, analyse and identify trends and record/monitor improvements and risks. Assist in the supervision of the correct use of the IT systems in the sites and cooperate in the creation of user and best practice guides. Supervise the maintenance and upgrading of operating systems, commercial and proprietary software. Together with the Group Head of IT Infrastructure maintain hardware, software, networks, IT communication and cybersecurity policies. Resolve and coordinate incidents affecting the systems. Assist the Group's Head of IT infrastructures in planning and coordinating the activities, technical and material resources and supporting staff regarding operating systems, database management systems, ERP, standard office and mail software and communications. Manage supplier relations and support contracts. Design training and development plans for the infrastructure team and perform personnel appraisals. Manage Infrastructure IT Projects Proactively deal with internal customer queries. Skills required: Experience in people management Experience in managing IT Projects Experience in IT infrastructure support and end user's support IT Security Communications and networks experience Excellent communication skills Infrastructure Manager - Onsite Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Technical Delivery Lead (Salesforce) Permanent Salary: £54,700 - £67,000 + company Benefits Location: Hybrid (2 days per week in Cardiff) We are currently seeking Technical Delivery Lead (Salesforce) for a utilities client will lead strategy, design, delivery and rollout of solutions that will improve business operations and maximize the efficiency and productivity of the staff, using cost-efficient techniques and high-quality standards. Experience * Previous Project Manager/Technical Delivery Lead experience. * Strong experience of deploying a wide range of enterprise application technologies such as Salesforce and other such solutions. * Planning and managing budgets - experience of principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost effectiveness and value for money. * Managing delivery of technical products within multiple workstreams, or programme, environment with proven leadership skills, and a good knowledge of business analysis, system design, system development and IT service management. Knowledge & Skills * Strong planning, communication and presentation skills. * Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources. * Root cause analysis skills combined with advanced analysis and problem-solving ability to translate complex problems into solutions with clearly articulated potential impacts (both threats and opportunities). * Proficient in methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. * Skilled in the analysis and reporting of financial costs and forecasts against budgets. * Proficient in methods, techniques and frameworks for negotiating contracts for the supply of IT products and services. If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian or email (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
04/07/2024
Full time
Technical Delivery Lead (Salesforce) Permanent Salary: £54,700 - £67,000 + company Benefits Location: Hybrid (2 days per week in Cardiff) We are currently seeking Technical Delivery Lead (Salesforce) for a utilities client will lead strategy, design, delivery and rollout of solutions that will improve business operations and maximize the efficiency and productivity of the staff, using cost-efficient techniques and high-quality standards. Experience * Previous Project Manager/Technical Delivery Lead experience. * Strong experience of deploying a wide range of enterprise application technologies such as Salesforce and other such solutions. * Planning and managing budgets - experience of principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost effectiveness and value for money. * Managing delivery of technical products within multiple workstreams, or programme, environment with proven leadership skills, and a good knowledge of business analysis, system design, system development and IT service management. Knowledge & Skills * Strong planning, communication and presentation skills. * Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources. * Root cause analysis skills combined with advanced analysis and problem-solving ability to translate complex problems into solutions with clearly articulated potential impacts (both threats and opportunities). * Proficient in methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. * Skilled in the analysis and reporting of financial costs and forecasts against budgets. * Proficient in methods, techniques and frameworks for negotiating contracts for the supply of IT products and services. If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian or email (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Vendor Manager Connect with colleagues globally Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world! This is an exciting role for an individual to join the team and be responsible for managing all aspects of vendor software licensing, compliance, and vendor relationships as well as other key vendors that form part of our product and services portfolio. Supportive and dynamic team You'll be joining our award-winning team and oversee other strategic vendor relationships, negotiate contracts, and work closely with internal stakeholders to align licensing and procurement strategies with the company's business objectives. We know how hard our employees work and that our success comes from our people - a safe and supportive culture and employee wellbeing are at the heart of what we do. Interested? The role would be well suited to a collaborative individual who has strong negotiation skills, analytical skills with the ability to analyse market trends, vendor performance and procurement data and who has a technical understanding of IT products and services including software, hardware, and cloud services. Key Responsibilities Licensing Management Oversee the procurement, deployment, and compliance of Microsoft and Broadcom licenses across the organisation. Maintain an accurate inventory of all Microsoft and Broadcom licenses (and others) and track usage against entitlements. Develop and implement policies and procedures for software licensing and compliance. Conduct regular audits to ensure compliance with Microsoft and Broadcom licensing agreements and prevent over- or under-licensing. Contract Management Negotiate contracts and agreements with vendors to ensure the best possible terms for Calligo and its clients. Monitor contract renewals, amendments, and terminations, ensuring that all terms and conditions are met. Ensure all vendor contracts are properly documented and stored. Vendor Management Manage relationships with Microsoft, Broadcom and other software vendors. Negotiate and renew software licensing agreements, ensuring favourable terms and conditions. Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Resolve any vendor-related issues and escalate as necessary. Strategic Planning Work with internal stakeholders to develop and implement a strategic licensing plan that aligns with the company's technology roadmap. Stay informed of industry trends, best practices, and new licensing models to provide recommendations for cost optimisation. Lead the planning and execution of licensing true-ups and audits. Budget and Cost Management Develop and manage the budget for Microsoft and Broadcom licensing and vendor-related expenses. Identify opportunities for cost savings and optimise licensing spend. Prepare financial reports and forecasts related to software licensing and vendor management. Stakeholder Collaboration Collaborate with Cloud Operations, finance, legal, and other departments to ensure alignment of licensing strategies with business objectives. Provide training and support to internal teams on software licensing policies and procedures. Act as the primary point of contact for all Microsoft and Broadcom licensing and vendor management enquiries. Bachelor's degree in Information Technology, Business Administration, Supply Chain Management or a related field. Minimum of 5 years of experience in cloud software licensing, IT procurement, and vendor management, with a focus on Microsoft and Broadcom (VMware) products. In-depth knowledge of Microsoft licensing models and agreements (eg, Enterprise Agreement, Select Plus, CSP, SPLA). Certified professions in one or more of the following disciplines: (CPSM, CSCP, CPM, CPIM) Use of procurement software such as Ariba, Coupa, or Jaggaer Training and development for career growth 25 Days Holiday (increasing with length of service) Contributory Pension Healthcare Life Assurance Flexible working
04/07/2024
Full time
Vendor Manager Connect with colleagues globally Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world! This is an exciting role for an individual to join the team and be responsible for managing all aspects of vendor software licensing, compliance, and vendor relationships as well as other key vendors that form part of our product and services portfolio. Supportive and dynamic team You'll be joining our award-winning team and oversee other strategic vendor relationships, negotiate contracts, and work closely with internal stakeholders to align licensing and procurement strategies with the company's business objectives. We know how hard our employees work and that our success comes from our people - a safe and supportive culture and employee wellbeing are at the heart of what we do. Interested? The role would be well suited to a collaborative individual who has strong negotiation skills, analytical skills with the ability to analyse market trends, vendor performance and procurement data and who has a technical understanding of IT products and services including software, hardware, and cloud services. Key Responsibilities Licensing Management Oversee the procurement, deployment, and compliance of Microsoft and Broadcom licenses across the organisation. Maintain an accurate inventory of all Microsoft and Broadcom licenses (and others) and track usage against entitlements. Develop and implement policies and procedures for software licensing and compliance. Conduct regular audits to ensure compliance with Microsoft and Broadcom licensing agreements and prevent over- or under-licensing. Contract Management Negotiate contracts and agreements with vendors to ensure the best possible terms for Calligo and its clients. Monitor contract renewals, amendments, and terminations, ensuring that all terms and conditions are met. Ensure all vendor contracts are properly documented and stored. Vendor Management Manage relationships with Microsoft, Broadcom and other software vendors. Negotiate and renew software licensing agreements, ensuring favourable terms and conditions. Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Resolve any vendor-related issues and escalate as necessary. Strategic Planning Work with internal stakeholders to develop and implement a strategic licensing plan that aligns with the company's technology roadmap. Stay informed of industry trends, best practices, and new licensing models to provide recommendations for cost optimisation. Lead the planning and execution of licensing true-ups and audits. Budget and Cost Management Develop and manage the budget for Microsoft and Broadcom licensing and vendor-related expenses. Identify opportunities for cost savings and optimise licensing spend. Prepare financial reports and forecasts related to software licensing and vendor management. Stakeholder Collaboration Collaborate with Cloud Operations, finance, legal, and other departments to ensure alignment of licensing strategies with business objectives. Provide training and support to internal teams on software licensing policies and procedures. Act as the primary point of contact for all Microsoft and Broadcom licensing and vendor management enquiries. Bachelor's degree in Information Technology, Business Administration, Supply Chain Management or a related field. Minimum of 5 years of experience in cloud software licensing, IT procurement, and vendor management, with a focus on Microsoft and Broadcom (VMware) products. In-depth knowledge of Microsoft licensing models and agreements (eg, Enterprise Agreement, Select Plus, CSP, SPLA). Certified professions in one or more of the following disciplines: (CPSM, CSCP, CPM, CPIM) Use of procurement software such as Ariba, Coupa, or Jaggaer Training and development for career growth 25 Days Holiday (increasing with length of service) Contributory Pension Healthcare Life Assurance Flexible working
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
03/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
HR Manager Permanent, full time Excellent opportunity with Ochre Australia Competitive Salary $100,000 to $140,000 Plus Super Our client operates across the civil and resources sector in Queensland, providing workforce solutions and equipment hire. With an experienced leadership team and majority indigenous owned, they have been awarded a number of long-term contracts that require an experienced HR and Safety Manager to join the team to support delivery and growth. Based in Mackay, this is a unique opportunity to have flexibility offering office and work from home days. About the role: As a pivotal member of the leadership team, you will be responsible for overseeing a wide range of HR and Occupational Health and Safety (OHS) functions. Your role will involve hands-on leadership across the employment lifecycle, management and implementation of policies and procedures, with a focus on ensuring compliance whilst promoting a safe working environment for all. Your role will include establishing and maintaining HR and OHS systems and include: Managing incidents and safety interactions with a proactive approach Staying updated across employee relations, industrial instruments, awards and regulations to ensure compliance Supporting the organization's growth and people centric culture Fostering and building an indigenous career pathways program Overseeing workers compensation and return to work programs as required About you: With previous experience working in a senior HR or similar role, you have a demonstrated track record within the mining or civil industry. Your people centric mindset, focus on team and ability to solve problems, will see you well placed to support people and safety objectives for the business as they grow. We encourage all applications from diverse cultures, backgrounds and experiences and deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. To learn more or talk about the opportunity, please contact Rachael Frizzo on or or hit the "Apply for this job now" button and submit your Resume.
17/06/2024
HR Manager Permanent, full time Excellent opportunity with Ochre Australia Competitive Salary $100,000 to $140,000 Plus Super Our client operates across the civil and resources sector in Queensland, providing workforce solutions and equipment hire. With an experienced leadership team and majority indigenous owned, they have been awarded a number of long-term contracts that require an experienced HR and Safety Manager to join the team to support delivery and growth. Based in Mackay, this is a unique opportunity to have flexibility offering office and work from home days. About the role: As a pivotal member of the leadership team, you will be responsible for overseeing a wide range of HR and Occupational Health and Safety (OHS) functions. Your role will involve hands-on leadership across the employment lifecycle, management and implementation of policies and procedures, with a focus on ensuring compliance whilst promoting a safe working environment for all. Your role will include establishing and maintaining HR and OHS systems and include: Managing incidents and safety interactions with a proactive approach Staying updated across employee relations, industrial instruments, awards and regulations to ensure compliance Supporting the organization's growth and people centric culture Fostering and building an indigenous career pathways program Overseeing workers compensation and return to work programs as required About you: With previous experience working in a senior HR or similar role, you have a demonstrated track record within the mining or civil industry. Your people centric mindset, focus on team and ability to solve problems, will see you well placed to support people and safety objectives for the business as they grow. We encourage all applications from diverse cultures, backgrounds and experiences and deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. To learn more or talk about the opportunity, please contact Rachael Frizzo on or or hit the "Apply for this job now" button and submit your Resume.