*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
18/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: Senior EUC Engineer (SCCM) Location: Hybrid working - Travel to Glasgow 2 times a month Salary: Up to £50,000 per annum We are seeking an experienced Senior EUC Engineer with extensive knowledge in SCCM administration to join our dynamic team. This is a fantastic opportunity for a skilled professional with a strong background in end-user computing systems, vulnerabilities, security, patching, and large-scale rollouts. You will have the chance to lead key activities and work on exciting projects that drive innovation within our organisation. Key Responsibilities: SCCM Administration: Oversee and manage the full life cycle of SCCM including deployment, updates, and troubleshooting. End-User Computing Support: Provide expert-level support in maintaining, upgrading, and securing end-user systems. Security & Patching: Ensure all systems are secured and up-to-date with the latest patches. Project Delivery: Lead and contribute to large-scale rollouts, ensuring smooth implementation of new technologies. Team Leadership: Take the lead on key activities and mentor junior engineers. Required Skills & Experience: Proven experience with SCCM administration and management. Designing and deploying images Strong knowledge of Group Policy Management, Active Directory, Office 365, Windows 7/10, and Physical Hardware. Proficiency in Programming/Scripting (eg, PowerShell, VBScript). Experience with Mobile Device Management and Desktop/Application Virtualisation. Solid understanding of TCP/IP, LAN/WAN networking, including DHCP and DNS. Knowledge of vulnerabilities, security protocols, and patch management. Desirable: Located in or around Glasgow/Central Belt - Or happy to travel to Glasgow on a monthly basis Ability to travel to the office 2 times per month (pre-set weeks). - Competitive salary up to £50,000pa. - Hybrid working model, offering flexibility and a great work-life balance. - Opportunities for career development and advancement. If you're an experienced EUC Engineer with SCCM expertise, ready to lead and deliver impactful IT solutions, we'd love to hear from you. Apply today and join our innovative team! Apply Now!
18/09/2024
Full time
Role: Senior EUC Engineer (SCCM) Location: Hybrid working - Travel to Glasgow 2 times a month Salary: Up to £50,000 per annum We are seeking an experienced Senior EUC Engineer with extensive knowledge in SCCM administration to join our dynamic team. This is a fantastic opportunity for a skilled professional with a strong background in end-user computing systems, vulnerabilities, security, patching, and large-scale rollouts. You will have the chance to lead key activities and work on exciting projects that drive innovation within our organisation. Key Responsibilities: SCCM Administration: Oversee and manage the full life cycle of SCCM including deployment, updates, and troubleshooting. End-User Computing Support: Provide expert-level support in maintaining, upgrading, and securing end-user systems. Security & Patching: Ensure all systems are secured and up-to-date with the latest patches. Project Delivery: Lead and contribute to large-scale rollouts, ensuring smooth implementation of new technologies. Team Leadership: Take the lead on key activities and mentor junior engineers. Required Skills & Experience: Proven experience with SCCM administration and management. Designing and deploying images Strong knowledge of Group Policy Management, Active Directory, Office 365, Windows 7/10, and Physical Hardware. Proficiency in Programming/Scripting (eg, PowerShell, VBScript). Experience with Mobile Device Management and Desktop/Application Virtualisation. Solid understanding of TCP/IP, LAN/WAN networking, including DHCP and DNS. Knowledge of vulnerabilities, security protocols, and patch management. Desirable: Located in or around Glasgow/Central Belt - Or happy to travel to Glasgow on a monthly basis Ability to travel to the office 2 times per month (pre-set weeks). - Competitive salary up to £50,000pa. - Hybrid working model, offering flexibility and a great work-life balance. - Opportunities for career development and advancement. If you're an experienced EUC Engineer with SCCM expertise, ready to lead and deliver impactful IT solutions, we'd love to hear from you. Apply today and join our innovative team! Apply Now!
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent
18/09/2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent
18/09/2024
Full time
IT Infrastructure Engineer required by a thriving Sports Technology company who have rapidly grown in the last 3 years and continue to expand due to on-going success. They work with key clients, such as UEFA, F1, various Premier League football clubs, the ECB, The EFL, Sky Sports, and many more! This IT Infrastructure Engineer role will see you join the Infrastructure team, and you will be responsible for providing 3rd line all-rounded IT support, covering, Desktop, Servers, and Networking, as well as, hands-on installations, configurations, administration, migrations, updates and troubleshooting of: AWS Cloud/Kubernetes/Terraform Linux Server (Redhat, Ubuntu, CentOS etc) MS Server/Windows OS/Active Directory/GPO Network Routers, Switches, Firewall/PFSense OpenStack/CloudStack Project management of infrastructure upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and are a truly inspirational company who have become one of the leaders in their area of Sports Tech, working closely with some of the world's leading sports clubs and associations, who continue to grow from strength to strength. Our client is a data-driven, fun and successful company, and they are offering a base salary of up to £60,000 and flexi working, with 2 - 3 days a week in their Paddington office, depending on the projects, where some weeks are fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, AWS, Kubernetes, Linux Server, Windows, Active Directory, Network, PFSense, IT Support, Desktop, London, Permanent
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
18/09/2024
Full time
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
NO SPONSORSHIP Senior Desktop Engineer hybrid 3 days onsite and 2 days remote w/flexibility Dearborn St, Chicago, IL SALARY: $120K - low $140sK PLUS BONUS ($1.2K - $10K) Position can grow into an Architecture or Manager level role, a smart team, and a hiring manager concerned with career pathing. o Collaborative and concerned with the user experience, above just the technology. o MacOS experience, experience providing support with configuring in JAMF. o Someone that has experience using Intune on a daily basis would be of great value. o Experienced writing PowerShell scripts - plus o BA is preferred, but not required. o 7 years of experience across an enterprise sized company (500-1,000's of computers/users) o 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 o Experience with using WMI, registry, log files, events, and in-place upgrades o MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management o Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. o We are in the infancy stages of Code Management o We are Transitioning from group policies to Intune, and want to grow the possibilities. o Sidley is looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed. RMM.
17/09/2024
Full time
NO SPONSORSHIP Senior Desktop Engineer hybrid 3 days onsite and 2 days remote w/flexibility Dearborn St, Chicago, IL SALARY: $120K - low $140sK PLUS BONUS ($1.2K - $10K) Position can grow into an Architecture or Manager level role, a smart team, and a hiring manager concerned with career pathing. o Collaborative and concerned with the user experience, above just the technology. o MacOS experience, experience providing support with configuring in JAMF. o Someone that has experience using Intune on a daily basis would be of great value. o Experienced writing PowerShell scripts - plus o BA is preferred, but not required. o 7 years of experience across an enterprise sized company (500-1,000's of computers/users) o 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 o Experience with using WMI, registry, log files, events, and in-place upgrades o MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management o Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. o We are in the infancy stages of Code Management o We are Transitioning from group policies to Intune, and want to grow the possibilities. o Sidley is looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed. RMM.
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
17/09/2024
Full time
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
17/09/2024
Full time
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
Bristow Holland is seeking a skilled IT Desktop Support Engineer to join our dynamic organisation based in Maynooth, Ireland. Reporting to the IT Manager, you will play a key role in supporting core infrastructure, business applications, and end-user services. This position offers the opportunity to work closely with various IT teams, manage a diverse workload, and contribute to both ongoing operations and innovative projects. Key Responsibilities: Operational Management: Provide support for end-user services including Office 365, thin clients, printers, desktop OS, patching, access control, file and data management, voice services, UCaaS, and business applications. Collaboration & Incident Resolution: Partner with IT teams and third-party vendors to implement changes and resolve incidents effectively. Ensure timely and accurate communication throughout the process. Knowledge Management: Create and maintain knowledge base articles, manage asset inventories, and support major incident and problem management processes. Service Improvement: Develop and document processes and procedures, implement approved solutions, and contribute to ongoing service improvement initiatives. Required Skills & Qualifications: Strong proficiency with Office 365 (both web and client versions). Experience in supporting IP telephony systems and remote shared desktop environments. Expertise with Active Directory, Exchange, MDM solutions, and deployment tools. Proven skills in troubleshooting desktop hardware, software, printers, scanners, and network equipment. Operational experience in problem investigation, workarounds, permanent fixes, root cause analysis, and Information Security Incident management. Solid understanding of change management principles, including planning and implementation. Proven ability to manage project-related tasks, capture knowledge for operational teams, and create work packages. Experience with Disaster Recovery/BCP scenarios. ITIL Foundation Certificate in IT Service Management or equivalent knowledge is desirable. Salary is between €40,000 to €50,000 with an excellent benefits package and opportunity to work from home 1/2 days a week.
17/09/2024
Full time
Bristow Holland is seeking a skilled IT Desktop Support Engineer to join our dynamic organisation based in Maynooth, Ireland. Reporting to the IT Manager, you will play a key role in supporting core infrastructure, business applications, and end-user services. This position offers the opportunity to work closely with various IT teams, manage a diverse workload, and contribute to both ongoing operations and innovative projects. Key Responsibilities: Operational Management: Provide support for end-user services including Office 365, thin clients, printers, desktop OS, patching, access control, file and data management, voice services, UCaaS, and business applications. Collaboration & Incident Resolution: Partner with IT teams and third-party vendors to implement changes and resolve incidents effectively. Ensure timely and accurate communication throughout the process. Knowledge Management: Create and maintain knowledge base articles, manage asset inventories, and support major incident and problem management processes. Service Improvement: Develop and document processes and procedures, implement approved solutions, and contribute to ongoing service improvement initiatives. Required Skills & Qualifications: Strong proficiency with Office 365 (both web and client versions). Experience in supporting IP telephony systems and remote shared desktop environments. Expertise with Active Directory, Exchange, MDM solutions, and deployment tools. Proven skills in troubleshooting desktop hardware, software, printers, scanners, and network equipment. Operational experience in problem investigation, workarounds, permanent fixes, root cause analysis, and Information Security Incident management. Solid understanding of change management principles, including planning and implementation. Proven ability to manage project-related tasks, capture knowledge for operational teams, and create work packages. Experience with Disaster Recovery/BCP scenarios. ITIL Foundation Certificate in IT Service Management or equivalent knowledge is desirable. Salary is between €40,000 to €50,000 with an excellent benefits package and opportunity to work from home 1/2 days a week.
Role: Senior EUC Engineer (SCCM) Location: Glasgow/Central Belt (Hybrid - 2 days per month in office) Salary: Up to £50,000 per annum We are seeking an experienced Senior EUC Engineer with extensive knowledge in SCCM administration to join our dynamic team. This is a fantastic opportunity for a skilled professional with a strong background in end-user computing systems, vulnerabilities, security, patching, and large-scale rollouts. You will have the chance to lead key activities and work on exciting projects that drive innovation within our organisation. Key Responsibilities: SCCM Administration: Oversee and manage the full life cycle of SCCM including deployment, updates, and troubleshooting. End-User Computing Support: Provide expert-level support in maintaining, upgrading, and securing end-user systems. Security & Patching: Ensure all systems are secured and up-to-date with the latest patches. Project Delivery: Lead and contribute to large-scale rollouts, ensuring smooth implementation of new technologies. Team Leadership: Take the lead on key activities and mentor junior engineers. Required Skills & Experience: Proven experience with SCCM administration and management. Designing and deploying images Strong knowledge of Group Policy Management, Active Directory, Office 365, Windows 7/10, and Physical Hardware. Proficiency in Programming/Scripting (eg, PowerShell, VBScript). Experience with Mobile Device Management and Desktop/Application Virtualisation. Solid understanding of TCP/IP, LAN/WAN networking, including DHCP and DNS. Knowledge of vulnerabilities, security protocols, and patch management. Desirable: Located in or around Glasgow/Central Belt. Ability to travel to the office 2 times per month (pre-set weeks). - Competitive salary up to £50,000pa. - Hybrid working model, offering flexibility and a great work-life balance. - Opportunities for career development and advancement. If you're an experienced EUC Engineer with SCCM expertise, ready to lead and deliver impactful IT solutions, we'd love to hear from you. Apply today and join our innovative team! Apply Now!
17/09/2024
Full time
Role: Senior EUC Engineer (SCCM) Location: Glasgow/Central Belt (Hybrid - 2 days per month in office) Salary: Up to £50,000 per annum We are seeking an experienced Senior EUC Engineer with extensive knowledge in SCCM administration to join our dynamic team. This is a fantastic opportunity for a skilled professional with a strong background in end-user computing systems, vulnerabilities, security, patching, and large-scale rollouts. You will have the chance to lead key activities and work on exciting projects that drive innovation within our organisation. Key Responsibilities: SCCM Administration: Oversee and manage the full life cycle of SCCM including deployment, updates, and troubleshooting. End-User Computing Support: Provide expert-level support in maintaining, upgrading, and securing end-user systems. Security & Patching: Ensure all systems are secured and up-to-date with the latest patches. Project Delivery: Lead and contribute to large-scale rollouts, ensuring smooth implementation of new technologies. Team Leadership: Take the lead on key activities and mentor junior engineers. Required Skills & Experience: Proven experience with SCCM administration and management. Designing and deploying images Strong knowledge of Group Policy Management, Active Directory, Office 365, Windows 7/10, and Physical Hardware. Proficiency in Programming/Scripting (eg, PowerShell, VBScript). Experience with Mobile Device Management and Desktop/Application Virtualisation. Solid understanding of TCP/IP, LAN/WAN networking, including DHCP and DNS. Knowledge of vulnerabilities, security protocols, and patch management. Desirable: Located in or around Glasgow/Central Belt. Ability to travel to the office 2 times per month (pre-set weeks). - Competitive salary up to £50,000pa. - Hybrid working model, offering flexibility and a great work-life balance. - Opportunities for career development and advancement. If you're an experienced EUC Engineer with SCCM expertise, ready to lead and deliver impactful IT solutions, we'd love to hear from you. Apply today and join our innovative team! Apply Now!
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
17/09/2024
Full time
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
17/09/2024
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
Key Responsibilities Provides support for software, hardware and networking support for desktops, laptops. Performs installs, moves, adds and changes as required Installs and maintain PCs and associated software and adapters. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system (ServiceNow) Experience in ServiceNow (Ticketing system). Basic Qualifications: Minimum 3 - 5 years of Onsite/Campus support experience, where at least 1+ year of experience comes from a single client. VIP Support Engineer experience is addon. Troubleshooting software and hardware problems for devices (laptops, desktops, mobile devices) Knowledge of installation of standard software tools. Excellent analytical, problem solving and client communication skills (part of job includes communication with client's board members and VIPs, ensuring they receive top-notch assistance for their IT needs) Dutch and English knowledge Willing to learn and adapt Driving license is good to have. Microsoft and/or COMPTIA certification is a plus
17/09/2024
Contractor
Key Responsibilities Provides support for software, hardware and networking support for desktops, laptops. Performs installs, moves, adds and changes as required Installs and maintain PCs and associated software and adapters. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system (ServiceNow) Experience in ServiceNow (Ticketing system). Basic Qualifications: Minimum 3 - 5 years of Onsite/Campus support experience, where at least 1+ year of experience comes from a single client. VIP Support Engineer experience is addon. Troubleshooting software and hardware problems for devices (laptops, desktops, mobile devices) Knowledge of installation of standard software tools. Excellent analytical, problem solving and client communication skills (part of job includes communication with client's board members and VIPs, ensuring they receive top-notch assistance for their IT needs) Dutch and English knowledge Willing to learn and adapt Driving license is good to have. Microsoft and/or COMPTIA certification is a plus
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
16/09/2024
Full time
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
Senior Desktop Engineer Salary: $120k-$140k + bonus Location: Chicago, IL Hybrid flexible: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Experience with Intune. Using the tool is not enough, must be able to configure with the tools, and be in the weeds, ex. knows how to set up Intune, or roll out JAMF. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Preferred Bachelor's degree PowerShell Scripting Experience transitioning a company to Intune Experience with Microsoft Autopilot Responsibilities Act as technical subject matter expert for all company Workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge. Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal. Use Workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the Workstation environment. Design, document, support, and troubleshoot the Workstation patching process. Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.
12/09/2024
Full time
Senior Desktop Engineer Salary: $120k-$140k + bonus Location: Chicago, IL Hybrid flexible: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Experience with Intune. Using the tool is not enough, must be able to configure with the tools, and be in the weeds, ex. knows how to set up Intune, or roll out JAMF. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Preferred Bachelor's degree PowerShell Scripting Experience transitioning a company to Intune Experience with Microsoft Autopilot Responsibilities Act as technical subject matter expert for all company Workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge. Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal. Use Workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the Workstation environment. Design, document, support, and troubleshoot the Workstation patching process. Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)
03/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Identity and Access Management Engineer with strong ForgeRock experience. Candidate will be integrating internal applications with ForgeRock Identity suite using OAuth methodologies and custom scopes, coordinating directly with application development teams and enterprise architecture. Team Members collaborate daily for IAM System design and implementation, as well as assist with operational support in Identity and Access related functions. Responsibilities: Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned Report on controls, evidence gathering and control execution. Work collaboratively across IT and Business departments to implement technical solutions Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Assist in identifying or developing tools or methods to track and monitor risk Support management with special projects and other duties as assigned. Qualifications: Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Preferred (nice to have) Sailpoint Identity IQ administration or experience E-GRC/Archer ServiceNow Mainframe architecture CA-ACF2 Mainframe access control facilities Directory services, LDAP, and their inherent security (Active Directory, CA Directory). Bachelors degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience preferred Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc)