Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
27/09/2024
Contractor
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
Title: Storage and Backup Engineer Location: Barrow in Furness (Onsite) CONTRACTOR MUST HOLD SC CLEARANCE Duration: 6 months We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Storage and Backup Engineer for one of their Clients based in Barrow in Furness . IR35: This role is Inside of IR35 Role Description: To perform day to day Storage & Backup Administration. The role will also provide opportunities to assist with project and transition work as required. We are looking to employ someone with an aptitude for Infrastructure support, keen to expand their skills in Storage, Backup and SAN support. Someone who can work in a busy and challenging environment, with a proven track record in day-to-day support and project work, delivering to high quality standards. On-Call and overtime as required Your Role BAU support of the SAN environment, BAU support of the Backup environment, Performing daily checks, Storage allocation/deallocation, SAN switch zoning, Firmware upgrades, Managing Backups (end to end configuration, rerunning failed backups) Tape Management/Rotation Maintaining documentation, Producing management reports Implementing changes according to client change management process, Problem management/resolution using SNOW, Disaster recovery testing. Your Profile HP and EMC Storage Brocade and Cisco SAN Switches Storage Management software skills Familiarity with SAN Switch Management commands (Brocade, and Cisco) Familiarity with Veritas Netbackup Familiarity with SNOW Incident and Change Management An understanding of EMC Networker and HP Data Protector A keen team player prepared to work alongside more experienced members of the team and embrace new technologies and skills. The successful applicant will be expected to investigate storage problems on EMC storage with Brocade or Cisco SAN Switches, as well as ensuring successful backups are taken, so a methodical approach to problem determination is crucial. Attention to detail A can-do attitude A methodical approach to working An active listener Ability to work solo or as part of a team Ability to recognise and raise issues with his/her line management. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
27/09/2024
Contractor
Title: Storage and Backup Engineer Location: Barrow in Furness (Onsite) CONTRACTOR MUST HOLD SC CLEARANCE Duration: 6 months We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Storage and Backup Engineer for one of their Clients based in Barrow in Furness . IR35: This role is Inside of IR35 Role Description: To perform day to day Storage & Backup Administration. The role will also provide opportunities to assist with project and transition work as required. We are looking to employ someone with an aptitude for Infrastructure support, keen to expand their skills in Storage, Backup and SAN support. Someone who can work in a busy and challenging environment, with a proven track record in day-to-day support and project work, delivering to high quality standards. On-Call and overtime as required Your Role BAU support of the SAN environment, BAU support of the Backup environment, Performing daily checks, Storage allocation/deallocation, SAN switch zoning, Firmware upgrades, Managing Backups (end to end configuration, rerunning failed backups) Tape Management/Rotation Maintaining documentation, Producing management reports Implementing changes according to client change management process, Problem management/resolution using SNOW, Disaster recovery testing. Your Profile HP and EMC Storage Brocade and Cisco SAN Switches Storage Management software skills Familiarity with SAN Switch Management commands (Brocade, and Cisco) Familiarity with Veritas Netbackup Familiarity with SNOW Incident and Change Management An understanding of EMC Networker and HP Data Protector A keen team player prepared to work alongside more experienced members of the team and embrace new technologies and skills. The successful applicant will be expected to investigate storage problems on EMC storage with Brocade or Cisco SAN Switches, as well as ensuring successful backups are taken, so a methodical approach to problem determination is crucial. Attention to detail A can-do attitude A methodical approach to working An active listener Ability to work solo or as part of a team Ability to recognise and raise issues with his/her line management. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Role - Engineering Lead Duration - End of year with likely extension into 2025 Location - Glasgow 2 days Hybrid We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Engineering Lead for one of their Clients based in Glasgow (Hybrid). IR35: This role is Inside of IR35 Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Key skills needed Data - essential - all aspects including principles, relationships, integrity, lineage, quality assessment, Events and data in motion ServiceNow - knowledge of, but not essential Knowledge of end-to-end IT change life cycles and asset management is required ie Component technologies vs Applications vs Systems Automation - scaled automation of functional and non-functional tests in the context of Guardrails/Fitness Functions rather than business functionality DevOps - essential - GitLab - Technologies for the work hasn't been explicitly chosen, but is likely to include: APIs (REST) KAFKA - events are likely to be used across the future solution Python - analytics AWS, SQL, Python, Java If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
24/09/2024
Contractor
Role - Engineering Lead Duration - End of year with likely extension into 2025 Location - Glasgow 2 days Hybrid We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Engineering Lead for one of their Clients based in Glasgow (Hybrid). IR35: This role is Inside of IR35 Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Key skills needed Data - essential - all aspects including principles, relationships, integrity, lineage, quality assessment, Events and data in motion ServiceNow - knowledge of, but not essential Knowledge of end-to-end IT change life cycles and asset management is required ie Component technologies vs Applications vs Systems Automation - scaled automation of functional and non-functional tests in the context of Guardrails/Fitness Functions rather than business functionality DevOps - essential - GitLab - Technologies for the work hasn't been explicitly chosen, but is likely to include: APIs (REST) KAFKA - events are likely to be used across the future solution Python - analytics AWS, SQL, Python, Java If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.