Your new company Hays are proud to be working with a leading housing association in the West Midlands who help to meet identified housing needs. They are fundamental in delivering regulated care services and technology-enabled support to help people live independently in their own homes. Following recent significant growth and change, they have been recognised with 1-Star accreditation by Best Companies, reflecting very good levels of workplace engagement and a great place to work. They pride themselves on their people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. Your new role As IT Service Desk Manager, you will play a pivotal role in the Group's IT support system. You will manage the service desk with precision, ensuring swift resolution of tech queries and delivering unparalleled support to our users. You'll be instrumental in upholding excellent IT service standards, liaising with diverse IT teams, and enhancing user satisfaction. Your expertise will extend to full-spectrum support of end-user computing devices and on-the-ground IT equipment assistance. In the managed services, you will tackle tasks beyond their suppliers' scope whilst collaborating with the IT Service Delivery Manager. You'll oversee call logging, triage, and first-line resolution. Vigilant management of supplier interactions and adherence to SLAs will be your forte. Plus, you'll drive continuous enhancements in processes, ensuring a seamless service experience. As part of this role, you will be required to travel across Staffordshire and Shropshire to the wider Group portfolio in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential. What you'll need to succeed ITIL V4 foundation (essential); specialist certification (desirable) Experience of JIRA service Desk tooling (desirable) At least one year? Experience in an IT Service Desk lead/Manager role Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently. Ability to use O365 products, including SharePoint and Teams Confident, capable communicator with the ability to solve problems effectively. Unfazed by prioritising competing work tasks Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively. Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team. Current UK driving licence and access to a private motor vehicle for business use. What you'll get in return A comprehensive induction programme and excellent learning opportunities, with mandatory and specialist training available. 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. The option to join the contributory pension scheme Employee Healthcare Portal, eye care vouchers and a cycle to work scheme amongst other benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
05/07/2024
Full time
Your new company Hays are proud to be working with a leading housing association in the West Midlands who help to meet identified housing needs. They are fundamental in delivering regulated care services and technology-enabled support to help people live independently in their own homes. Following recent significant growth and change, they have been recognised with 1-Star accreditation by Best Companies, reflecting very good levels of workplace engagement and a great place to work. They pride themselves on their people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. Your new role As IT Service Desk Manager, you will play a pivotal role in the Group's IT support system. You will manage the service desk with precision, ensuring swift resolution of tech queries and delivering unparalleled support to our users. You'll be instrumental in upholding excellent IT service standards, liaising with diverse IT teams, and enhancing user satisfaction. Your expertise will extend to full-spectrum support of end-user computing devices and on-the-ground IT equipment assistance. In the managed services, you will tackle tasks beyond their suppliers' scope whilst collaborating with the IT Service Delivery Manager. You'll oversee call logging, triage, and first-line resolution. Vigilant management of supplier interactions and adherence to SLAs will be your forte. Plus, you'll drive continuous enhancements in processes, ensuring a seamless service experience. As part of this role, you will be required to travel across Staffordshire and Shropshire to the wider Group portfolio in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential. What you'll need to succeed ITIL V4 foundation (essential); specialist certification (desirable) Experience of JIRA service Desk tooling (desirable) At least one year? Experience in an IT Service Desk lead/Manager role Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently. Ability to use O365 products, including SharePoint and Teams Confident, capable communicator with the ability to solve problems effectively. Unfazed by prioritising competing work tasks Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively. Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team. Current UK driving licence and access to a private motor vehicle for business use. What you'll get in return A comprehensive induction programme and excellent learning opportunities, with mandatory and specialist training available. 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. The option to join the contributory pension scheme Employee Healthcare Portal, eye care vouchers and a cycle to work scheme amongst other benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Delivery Manager Full time Permanent Location: Remote/Hybrid working - travel to Birmingham as required The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover An accomplished, UK based Service Delivery Manager is required for this superb full time opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. The successful candidate will have significant Contracts Management/Procurement experience, and there is also a large Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
05/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Remote/Hybrid working - travel to Birmingham as required The starting salary is competitive and comes with a corporate benefits package including pension and private medical cover An accomplished, UK based Service Delivery Manager is required for this superb full time opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. The successful candidate will have significant Contracts Management/Procurement experience, and there is also a large Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Service Centre Manager - Education - West London - Service Desk Prestigious and UK renowned West London Education Establishment, urgently requires a dynamic, talented to Service Centre Manager to help lead their team to the next stage of their evolution The role will be both challenging and varied and involve: The strong Leadership & Management of Service Centre/Service Desk Teams High awareness & commercial experience of Customer Care & Customer first Continuous Service Improvement - ITIL V3 Key Technical service areas will include: Endpoint and Application support (Windows, MacOS, iOS and Android) Virtual Desktop Infrastructure support/End User Computing management platforms Print services/Endpoint security services/Teaching and learning IT services To be considered you will have demonstrable experience: Leading and managing a Service Centre/Service Desk environment with multiple teams ideally within an Education setting ITIL v3 + In return you will get the opportunity to make a significant impact, as well as grow & develop with an organisation that rewards achievers Shortlisting today Salary £42k-47k + Excellent Benefits + Pension Location - West London/Hybrid
05/07/2024
Full time
Service Centre Manager - Education - West London - Service Desk Prestigious and UK renowned West London Education Establishment, urgently requires a dynamic, talented to Service Centre Manager to help lead their team to the next stage of their evolution The role will be both challenging and varied and involve: The strong Leadership & Management of Service Centre/Service Desk Teams High awareness & commercial experience of Customer Care & Customer first Continuous Service Improvement - ITIL V3 Key Technical service areas will include: Endpoint and Application support (Windows, MacOS, iOS and Android) Virtual Desktop Infrastructure support/End User Computing management platforms Print services/Endpoint security services/Teaching and learning IT services To be considered you will have demonstrable experience: Leading and managing a Service Centre/Service Desk environment with multiple teams ideally within an Education setting ITIL v3 + In return you will get the opportunity to make a significant impact, as well as grow & develop with an organisation that rewards achievers Shortlisting today Salary £42k-47k + Excellent Benefits + Pension Location - West London/Hybrid
Spectrum IT Recruitment (South) Ltd
Cosham, Hampshire
You're second line support with some 3rd line experience and would like and opportunity to take the lead on project work. Read on. Step up into a senior role, within a Portsmouth based internal IT team, deputising and working closely with the IT Service Delivery Manager to help deliver on a number of implementation projects. Day to day you will also be the escalation point for the service desk and laisse with the parent company's infrastructure team who provide infrastructure, under your guidance! The company itself offers the best of both worlds in terms of the dynamics a small to medium technology lead business of less than 300 employees, but part of a wider instant recognisable brand with fantastic benefits. You will: Play a critical role in maintaining and enhancing their IT infrastructure and security. Provide advanced support to their ServiceDesk, Manage endpoint patching Lead IT projects, Ensure compliance with IT security policies. Make recommendations on opportunities for improvement Benefits include: Up to 30 Days of annual leave, 11% employer Pension contribution, Private Medical,External and internal training for all IT staff. Life Assurance, Bonus, car scheme and much more. If you: Have 5+ years experience within IT Support Are comfortable communicating with the CEO to the receptionist. Are eligible for basic security clearance, ie have lived in the UK for at least 5 years. ( no it's not a defence company ) Happy with the option to work from home for 2 days a week Then get in touch. As the agency of choice for this urgent requirement contact me, Louis Woods at Spectrum IT Recruitment to find out more and get your applications under way. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/07/2024
Full time
You're second line support with some 3rd line experience and would like and opportunity to take the lead on project work. Read on. Step up into a senior role, within a Portsmouth based internal IT team, deputising and working closely with the IT Service Delivery Manager to help deliver on a number of implementation projects. Day to day you will also be the escalation point for the service desk and laisse with the parent company's infrastructure team who provide infrastructure, under your guidance! The company itself offers the best of both worlds in terms of the dynamics a small to medium technology lead business of less than 300 employees, but part of a wider instant recognisable brand with fantastic benefits. You will: Play a critical role in maintaining and enhancing their IT infrastructure and security. Provide advanced support to their ServiceDesk, Manage endpoint patching Lead IT projects, Ensure compliance with IT security policies. Make recommendations on opportunities for improvement Benefits include: Up to 30 Days of annual leave, 11% employer Pension contribution, Private Medical,External and internal training for all IT staff. Life Assurance, Bonus, car scheme and much more. If you: Have 5+ years experience within IT Support Are comfortable communicating with the CEO to the receptionist. Are eligible for basic security clearance, ie have lived in the UK for at least 5 years. ( no it's not a defence company ) Happy with the option to work from home for 2 days a week Then get in touch. As the agency of choice for this urgent requirement contact me, Louis Woods at Spectrum IT Recruitment to find out more and get your applications under way. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
03/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.