Service Desk Analyst/1st Line Support/Helpdesk Analyst Service Desk Analyst/1st Line Support/Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; Routers, Switches, etc is beneficial. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Working hours: Mon-Friday 9:00-17:00 with on-call rota. This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
04/10/2024
Full time
Service Desk Analyst/1st Line Support/Helpdesk Analyst Service Desk Analyst/1st Line Support/Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; Routers, Switches, etc is beneficial. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Working hours: Mon-Friday 9:00-17:00 with on-call rota. This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
This Senior IT Support Analyst position is a key role within our Technology Department based in the Melton Offices. The successful candidate will be responsible for providing expert IT support with the experience and ability to work alone on site. Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician and living within reasonable commute of the local area already, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
01/10/2024
Full time
This Senior IT Support Analyst position is a key role within our Technology Department based in the Melton Offices. The successful candidate will be responsible for providing expert IT support with the experience and ability to work alone on site. Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician and living within reasonable commute of the local area already, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
Michael Page Technology
Stoke-on-trent, Staffordshire
A Senior IT Support Analyst is sought after to handle and respond to various technical issues and provide solutions in a timely manner. This role requires expertise in a wide range of IT areas, with a focus on maintaining the smooth operation of the company's computer systems,and the experience and ability to work alone on site Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd Line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, and already living within a reasonable commute to site, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
01/10/2024
Full time
A Senior IT Support Analyst is sought after to handle and respond to various technical issues and provide solutions in a timely manner. This role requires expertise in a wide range of IT areas, with a focus on maintaining the smooth operation of the company's computer systems,and the experience and ability to work alone on site Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd Line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, and already living within a reasonable commute to site, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship