Prestigious opportunity for an IT Infrastructure Engineer with a Global highly acclaimed Retail organisation based in Blackburn. With sites across the UK and Europe, following a period of significant growth and investment, we are seeking an IT Infrastructure Engineer to join our success story. As one of our IT Infrastructure Engineers you will be responsible for:- Working with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way. Testing of the Business Continuity and Disaster Recovery plans. Infrastructure 3rd line support, incident management and resolution. Actioning any alerts generated by the monitoring systems in a timely manner Supporting the IT Service Desk function. Proactively seeking opportunities from across the organisation to improve the infrastructure. Documenting common practice, process flow diagrams and maintaining the knowledge base. If you possess a combination of some of the following skills, then LETS TALK! Previous experience in 3rd line infrastructure support Hypervisor technologies - Hyper-V or VMware or equivalent Active Directory Administration. Office 365/Exchange online Windows Servers Powershell Networking knowledge (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). Windows (7, 10). Veeam Backup - desired but not essential. Linux/Unix administration experience - desired but not essential In return, you will be rewarded with ongoing career development and training in addition to an enviable team environment, and an extensive benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/01/2025
Full time
Prestigious opportunity for an IT Infrastructure Engineer with a Global highly acclaimed Retail organisation based in Blackburn. With sites across the UK and Europe, following a period of significant growth and investment, we are seeking an IT Infrastructure Engineer to join our success story. As one of our IT Infrastructure Engineers you will be responsible for:- Working with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way. Testing of the Business Continuity and Disaster Recovery plans. Infrastructure 3rd line support, incident management and resolution. Actioning any alerts generated by the monitoring systems in a timely manner Supporting the IT Service Desk function. Proactively seeking opportunities from across the organisation to improve the infrastructure. Documenting common practice, process flow diagrams and maintaining the knowledge base. If you possess a combination of some of the following skills, then LETS TALK! Previous experience in 3rd line infrastructure support Hypervisor technologies - Hyper-V or VMware or equivalent Active Directory Administration. Office 365/Exchange online Windows Servers Powershell Networking knowledge (LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, VLANs). Windows (7, 10). Veeam Backup - desired but not essential. Linux/Unix administration experience - desired but not essential In return, you will be rewarded with ongoing career development and training in addition to an enviable team environment, and an extensive benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Techbar Support Engineer Location: Leiston Onsite Inside IR35 Job Description Job Purpose and primary objectives: Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key responsibilities (please specify if the position is an individual one or part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD - Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement. Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection Help creating any technical project documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution. Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area. Printers - providing primary support including replacing consumables. Active Directory group management, account unlocks and password resets. Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have car. Major travel will be within the site only to travel from one building to another. Other responsibilities - Budgets, targets, equipment etc (please specify): Candidate should have full UK driving license and ready to travel Key Skills/Knowledge/Experience: Experience to troubleshoot issues on Windows 10 Operating systems. Knowledge in Installing configuring Starlink satellite network devices Experience in configuring iPhone/iPad Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal Knowledge in new Microsoft Team creation in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desktop support expérience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Special working conditions (travel, on call etc): This is 100% onsite role (candidate should ready to work from office location at Leiston every day) Candidate should be SC Cleared (Mandatory) Should be ready to work in out of hours (based on Oncall requirement)
08/01/2025
Contractor
Role: Techbar Support Engineer Location: Leiston Onsite Inside IR35 Job Description Job Purpose and primary objectives: Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key responsibilities (please specify if the position is an individual one or part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD - Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement. Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection Help creating any technical project documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution. Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area. Printers - providing primary support including replacing consumables. Active Directory group management, account unlocks and password resets. Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have car. Major travel will be within the site only to travel from one building to another. Other responsibilities - Budgets, targets, equipment etc (please specify): Candidate should have full UK driving license and ready to travel Key Skills/Knowledge/Experience: Experience to troubleshoot issues on Windows 10 Operating systems. Knowledge in Installing configuring Starlink satellite network devices Experience in configuring iPhone/iPad Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal Knowledge in new Microsoft Team creation in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desktop support expérience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Special working conditions (travel, on call etc): This is 100% onsite role (candidate should ready to work from office location at Leiston every day) Candidate should be SC Cleared (Mandatory) Should be ready to work in out of hours (based on Oncall requirement)
1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established + growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, Firewalls, Macs, Linux, web hosting, IP phone systems. Benefits: £25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
08/01/2025
Full time
1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established + growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, Firewalls, Macs, Linux, web hosting, IP phone systems. Benefits: £25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
IT Administrator (Procurement) - Rugby, Warwickshire - £25 - £26,500 p/a JNC are working closely with a large and nationally recognised organisation based in Rugby, who are currently looking for an IT Administrator to specifically work on their procurement and fulfilment activities across multiple business divisions. For an initial period of the role, there is a requirement to work in their Rugby office 4 days per week (1 day from home), but thereafter a more flexible hybrid pattern will be implemented. This position would ideally suit someone who has experience of working in an IT focussed customer facing position, such as administrator or Helpdesk/Service Desk role, and has basic skills in IT Applications such as MS Word, Excel and Outlook. Responsibilities: Work and deal directly with external suppliers. Contribute to quality customer support for IT purchase requests. Assist with the processing and tracking of open requests. Work with customers to update them on purchase requests. Resolve customer request promptly and efficiently. Work closely with suppliers and monitor their timely delivery of services. Allocate IT equipment in line with set processes and procedures. Maintain correct IT Fulfilment procurement processes. Maintain auditable records for procurement history. Record relevant authorisation and cost location. In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.
08/01/2025
Full time
IT Administrator (Procurement) - Rugby, Warwickshire - £25 - £26,500 p/a JNC are working closely with a large and nationally recognised organisation based in Rugby, who are currently looking for an IT Administrator to specifically work on their procurement and fulfilment activities across multiple business divisions. For an initial period of the role, there is a requirement to work in their Rugby office 4 days per week (1 day from home), but thereafter a more flexible hybrid pattern will be implemented. This position would ideally suit someone who has experience of working in an IT focussed customer facing position, such as administrator or Helpdesk/Service Desk role, and has basic skills in IT Applications such as MS Word, Excel and Outlook. Responsibilities: Work and deal directly with external suppliers. Contribute to quality customer support for IT purchase requests. Assist with the processing and tracking of open requests. Work with customers to update them on purchase requests. Resolve customer request promptly and efficiently. Work closely with suppliers and monitor their timely delivery of services. Allocate IT equipment in line with set processes and procedures. Maintain correct IT Fulfilment procurement processes. Maintain auditable records for procurement history. Record relevant authorisation and cost location. In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.
Project Manager/Project Leader/Triple' A/Triple A/TripleA/Temenos French Speaking Project Manager/Project Leader, (Temenos) to drive Triple A upgrade project The following missions will be his/her responsibility: Validate with Temenos experts (editor of the TAP application) the chosen architecture Define and freeze the scope of the project in conjunction with the architects Monitor the execution of the project, namely: -Manage the installation of technical environments, -Manage the installation of versions and documentation of installation procedures, -Define and manage the migration of custom components of the application, Supporting users during the UAT phase will require regular presence on their desk, at their side. Excellent knowledge of the fund manager profession is therefore necessary, as well as the TripleA tool. SQL knowledge is also required to facilitate navigation of application data, provide test reports and extractions to assist with validations. Finally, the service provider must be autonomous in the management of its projects with daily support from the agile team and users. As such, the beneficiary wishes to benefit from the service provider's expertise in terms of senior project management, as part of a package, according to the deliverables described below. Expected services: Definition of non-regression functional test books on client activity, excluding order placement Market structure test book validated by the trades Performance test book validated by the professions planning and weekly meeting of operational committee with the trades during the execution of UAT Working for a well established organization Flexible start date (ie immediate to 3 months notice) (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer we successfully make a placement with).
07/01/2025
Contractor
Project Manager/Project Leader/Triple' A/Triple A/TripleA/Temenos French Speaking Project Manager/Project Leader, (Temenos) to drive Triple A upgrade project The following missions will be his/her responsibility: Validate with Temenos experts (editor of the TAP application) the chosen architecture Define and freeze the scope of the project in conjunction with the architects Monitor the execution of the project, namely: -Manage the installation of technical environments, -Manage the installation of versions and documentation of installation procedures, -Define and manage the migration of custom components of the application, Supporting users during the UAT phase will require regular presence on their desk, at their side. Excellent knowledge of the fund manager profession is therefore necessary, as well as the TripleA tool. SQL knowledge is also required to facilitate navigation of application data, provide test reports and extractions to assist with validations. Finally, the service provider must be autonomous in the management of its projects with daily support from the agile team and users. As such, the beneficiary wishes to benefit from the service provider's expertise in terms of senior project management, as part of a package, according to the deliverables described below. Expected services: Definition of non-regression functional test books on client activity, excluding order placement Market structure test book validated by the trades Performance test book validated by the professions planning and weekly meeting of operational committee with the trades during the execution of UAT Working for a well established organization Flexible start date (ie immediate to 3 months notice) (If this position do not fit within your experience or is of no interest to you we offer a recommendation fee for any consultant you refer we successfully make a placement with).
Video Conferencing & Collaboration Specialist, Global Law Firm, London 3,000 user law firm seeking a passionate, customer-focused, London-based individual to take the lead in shaping and delivering a high performing video conferencing, communication and collaboration service to the business. You will need enthusiasm & drive, an IT Training or AV Support background with knowledge of MS Teams, WebEx, Zoom, Yealink etc and outstanding organisation, people & communication skills. This is not a technical role beyond knowledge of expert use of the applications. It would suit someone who thrives on creating a next-level user experience, is interested in keeping abreast of new products and who is keen to take ownership of building and owning a critical service. Duties will include: Support, train, empower and mentor over 100 firmwide super users who help users in their local offices with meetings and conferences, whether remote or on premise. This is the key channel for delivery this service and it requires ongoing relationship building and direction Create effective processes and procedures and ensure buy-in from the super user group Aid the delivery of all Video Conferencing and Teams projects Regular analysis of IT Service Desk data to identify areas to be proactive Research emerging AV/VC technologies and knowledge share with IT Team Effective triaging of issues to resolution or quick escalation of more complex issues to relevant IT teams Delivering engaging remote presentations to the super users across multiple times zones to support and promote learning Identify common issues and solutions to ensure they can be dealt with in a timely manner And You: Will be organised, creative and positive in your approach Strong user focus, ensuring your support and interactions are of the highest quality Excellent relationship builder Passionate in delivering solutions that will improve user experience Understand AV& VC requirements from users to assist with delivering a professional, well-executed solution which meets their needs Proactive, always seeking to learn from previous incidents and improve the service This is a rare opportunity for a career move into a role with responsibility for a key service Video Conferencing & Collaboration Specialist
07/01/2025
Full time
Video Conferencing & Collaboration Specialist, Global Law Firm, London 3,000 user law firm seeking a passionate, customer-focused, London-based individual to take the lead in shaping and delivering a high performing video conferencing, communication and collaboration service to the business. You will need enthusiasm & drive, an IT Training or AV Support background with knowledge of MS Teams, WebEx, Zoom, Yealink etc and outstanding organisation, people & communication skills. This is not a technical role beyond knowledge of expert use of the applications. It would suit someone who thrives on creating a next-level user experience, is interested in keeping abreast of new products and who is keen to take ownership of building and owning a critical service. Duties will include: Support, train, empower and mentor over 100 firmwide super users who help users in their local offices with meetings and conferences, whether remote or on premise. This is the key channel for delivery this service and it requires ongoing relationship building and direction Create effective processes and procedures and ensure buy-in from the super user group Aid the delivery of all Video Conferencing and Teams projects Regular analysis of IT Service Desk data to identify areas to be proactive Research emerging AV/VC technologies and knowledge share with IT Team Effective triaging of issues to resolution or quick escalation of more complex issues to relevant IT teams Delivering engaging remote presentations to the super users across multiple times zones to support and promote learning Identify common issues and solutions to ensure they can be dealt with in a timely manner And You: Will be organised, creative and positive in your approach Strong user focus, ensuring your support and interactions are of the highest quality Excellent relationship builder Passionate in delivering solutions that will improve user experience Understand AV& VC requirements from users to assist with delivering a professional, well-executed solution which meets their needs Proactive, always seeking to learn from previous incidents and improve the service This is a rare opportunity for a career move into a role with responsibility for a key service Video Conferencing & Collaboration Specialist
IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
07/01/2025
Contractor
IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
Service Desk Team Lead Leeds - On-site 2x per week Up to £42,000 Fruition IT is working with a well-established, tech-first business embarking on a complete technical transformation. As part of this journey, they are seeking a customer-focused Service Desk Team Lead to oversee a team of first-line and Product Support specialists. In this role, you will foster a well-structured, process-driven support environment, ensuring seamless operations while motivating and guiding the team to success. You will identify inefficiencies and implement changes to improve team performance. Key Responsibilities: Team Leadership: Inspire, manage, and mentor a team of first-line and Product Support specialists, fostering high morale and productivity. Process Management: Establish and maintain effective service desk processes, ensuring smooth operations and preventing recurring issues. Operational Efficiency: Report on key metrics, conduct trend analysis, and identify areas for proactive improvement. Customer Support Tools: Oversee the use of tools such as JSM, ServiceNow, Zoho, and Zendesk to optimise workflows. Continuous Improvement: Drive initiatives to enhance efficiency, improve training, and ensure the team is always prepared to deliver exceptional service. Key Requirements: Proven experience leading and managing service desk or support teams. Strong understanding of service desk processes, including metrics reporting and trend analysis. Familiarity with tools such as Jira Service Management (JSM), ServiceNow, Zoho, or Zendesk. A customer-centric mindset with the ability to focus on internal efficiency. Excellent leadership, organisational, and communication skills. A proactive approach to problem-solving and process improvement.
07/01/2025
Full time
Service Desk Team Lead Leeds - On-site 2x per week Up to £42,000 Fruition IT is working with a well-established, tech-first business embarking on a complete technical transformation. As part of this journey, they are seeking a customer-focused Service Desk Team Lead to oversee a team of first-line and Product Support specialists. In this role, you will foster a well-structured, process-driven support environment, ensuring seamless operations while motivating and guiding the team to success. You will identify inefficiencies and implement changes to improve team performance. Key Responsibilities: Team Leadership: Inspire, manage, and mentor a team of first-line and Product Support specialists, fostering high morale and productivity. Process Management: Establish and maintain effective service desk processes, ensuring smooth operations and preventing recurring issues. Operational Efficiency: Report on key metrics, conduct trend analysis, and identify areas for proactive improvement. Customer Support Tools: Oversee the use of tools such as JSM, ServiceNow, Zoho, and Zendesk to optimise workflows. Continuous Improvement: Drive initiatives to enhance efficiency, improve training, and ensure the team is always prepared to deliver exceptional service. Key Requirements: Proven experience leading and managing service desk or support teams. Strong understanding of service desk processes, including metrics reporting and trend analysis. Familiarity with tools such as Jira Service Management (JSM), ServiceNow, Zoho, or Zendesk. A customer-centric mindset with the ability to focus on internal efficiency. Excellent leadership, organisational, and communication skills. A proactive approach to problem-solving and process improvement.
2nd Line IT Support Technician Permanent Norwich (Hybrid) £28,000 - £36,000 (DOE) 2nd Line IT Support Technician needed for a permanent position based in Norwich (Hybrid). Start ASAP ideally Jan/Feb 2025. A chance to join an established IT Services business with hybrid remote working available following successful completion of your probation period. Benefits: £28-36k Base (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more! Key skills, experience + tasks include: Supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments. Strong IT trouble-shooting, diagnosis + IT problem resolution to 2nd line level. Configuring, setting up + supporting small/medium sized IT networks Project based work including IT deployments, migrations + upgrades. Experience with IT Managed Services (MSP) outsourced companies preferred. Full UK Driving Licence and own transport. Technical Environment: Windows Server, Office 365, IT Networks, MS Exchange, DNS/DCHP, Routers, Switches, VPN configuration, Firewalls, SharePoint, Azure AD.
07/01/2025
Full time
2nd Line IT Support Technician Permanent Norwich (Hybrid) £28,000 - £36,000 (DOE) 2nd Line IT Support Technician needed for a permanent position based in Norwich (Hybrid). Start ASAP ideally Jan/Feb 2025. A chance to join an established IT Services business with hybrid remote working available following successful completion of your probation period. Benefits: £28-36k Base (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more! Key skills, experience + tasks include: Supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments. Strong IT trouble-shooting, diagnosis + IT problem resolution to 2nd line level. Configuring, setting up + supporting small/medium sized IT networks Project based work including IT deployments, migrations + upgrades. Experience with IT Managed Services (MSP) outsourced companies preferred. Full UK Driving Licence and own transport. Technical Environment: Windows Server, Office 365, IT Networks, MS Exchange, DNS/DCHP, Routers, Switches, VPN configuration, Firewalls, SharePoint, Azure AD.
1st/2nd Line Desktop Support Engineer - Alkmaar, Holland, Netherlands. *IMMEDIATE START* JOB ROLE We are urgently looking for an enthusiastic IT professional to join our technical services team ideally based in or around Alkmaar - Holland. We need a 1st Line Support Engineer to join our international client. This is an urgent role to start immediately (as soon as possible). - Resolve Laptop/desktop and Networking problems liaising with users where necessary. - Provide support and maintenance for application software. - To have experience in maintaining networking and Windows operating systems. - To assist in the technical implementation of PC Hardware applications for use in a user environment. - Ensure that Software/Hardware implementation follows the change control guidelines, procedures and methodology. - Dutch language skills required. JOB DESCRIPTION - Helpdesk/Desktop Support Experience - MS Windows - Target Driven (meeting SLA's) - Knowledge of Laptop and Desktop Hardware/Software - Networking - Recovery, Updating and Installation of Hardware and Software - Windows Installation - Good Communication skills - Good Organised and attention to detail. Incident and request resolution: Hardware components change. Support for incidents and Service Support requests from other groups (Including distributed Servers and printers). Equipment maintenance and hardware repair. IMACD Service - (Installation, Move, Add, Change, and Disposal): Installation: Delivery of ready-to-use computers. Shift technician to the location in order to install the computer. Software licenses migration from the old equipment to the new one. Computer performance tests. Obtain the user approval for each installation done. Move: Disconnection and equipment package in order to transport at the destination point. Connection and startup of the equipment at the destination point. Move the equipment through the locations. Change: Technician moves in order to perform the change. Startup of the equipment. Performance tests of the equipment. Maintenance and equipment repair: Software updates or hardware changes, including - Mouse, screen, keyboard, dockstation etc . Performance tests and equipment compatibility review. The organisation recognises that it is essential to provide equal opportunities to all persons without discrimination. The organisation has an equal opportunity policy in all aspects of employment, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, age, sexual orientation or religion.
07/01/2025
Contractor
1st/2nd Line Desktop Support Engineer - Alkmaar, Holland, Netherlands. *IMMEDIATE START* JOB ROLE We are urgently looking for an enthusiastic IT professional to join our technical services team ideally based in or around Alkmaar - Holland. We need a 1st Line Support Engineer to join our international client. This is an urgent role to start immediately (as soon as possible). - Resolve Laptop/desktop and Networking problems liaising with users where necessary. - Provide support and maintenance for application software. - To have experience in maintaining networking and Windows operating systems. - To assist in the technical implementation of PC Hardware applications for use in a user environment. - Ensure that Software/Hardware implementation follows the change control guidelines, procedures and methodology. - Dutch language skills required. JOB DESCRIPTION - Helpdesk/Desktop Support Experience - MS Windows - Target Driven (meeting SLA's) - Knowledge of Laptop and Desktop Hardware/Software - Networking - Recovery, Updating and Installation of Hardware and Software - Windows Installation - Good Communication skills - Good Organised and attention to detail. Incident and request resolution: Hardware components change. Support for incidents and Service Support requests from other groups (Including distributed Servers and printers). Equipment maintenance and hardware repair. IMACD Service - (Installation, Move, Add, Change, and Disposal): Installation: Delivery of ready-to-use computers. Shift technician to the location in order to install the computer. Software licenses migration from the old equipment to the new one. Computer performance tests. Obtain the user approval for each installation done. Move: Disconnection and equipment package in order to transport at the destination point. Connection and startup of the equipment at the destination point. Move the equipment through the locations. Change: Technician moves in order to perform the change. Startup of the equipment. Performance tests of the equipment. Maintenance and equipment repair: Software updates or hardware changes, including - Mouse, screen, keyboard, dockstation etc . Performance tests and equipment compatibility review. The organisation recognises that it is essential to provide equal opportunities to all persons without discrimination. The organisation has an equal opportunity policy in all aspects of employment, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, age, sexual orientation or religion.
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
06/01/2025
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Operational Readiness Coordinator. Candidate will work closely and collaboratively with Development, Technical and Business teams to lead sustainable change processes. Candidate will be collecting and analysing planned changes for risk and impact across the technology and business domains. This person also reviews the evidence and acceptance criterion collected as part of the release workflow and attests to its completeness. Responsibilities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the delivery and management of communications. Confirm documentation, monitors, runbooks, and NFRs are operationally sound. Review release gate acceptance criteria for movement of releases between stages Conduct impact analyses, assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Track and report issues Support change management at the organizational level Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the change process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred) Experience and knowledge of change management principles, methodologies and tools. Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment Ability to work with a team, ensuring team efficiency Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint). Requires a broad knowledge of ServiceNow Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience. Eight or more years of experience in change management.
06/01/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Operational Readiness Coordinator. Candidate will work closely and collaboratively with Development, Technical and Business teams to lead sustainable change processes. Candidate will be collecting and analysing planned changes for risk and impact across the technology and business domains. This person also reviews the evidence and acceptance criterion collected as part of the release workflow and attests to its completeness. Responsibilities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the delivery and management of communications. Confirm documentation, monitors, runbooks, and NFRs are operationally sound. Review release gate acceptance criteria for movement of releases between stages Conduct impact analyses, assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Track and report issues Support change management at the organizational level Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the change process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred) Experience and knowledge of change management principles, methodologies and tools. Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment Ability to work with a team, ensuring team efficiency Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint). Requires a broad knowledge of ServiceNow Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience. Eight or more years of experience in change management.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Operational Readiness Coordinator. This company is looking for a candidate who has 7+ years of release/change management and project management experience. This coordinator will need broad knowledge of ServiceNow and able to confirm documentation, monitors, runbooks, and NFRs are operationally sound. Responsibilities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the delivery and management of communications. Confirm documentation, monitors, runbooks, and NFRs are operationally sound. Review release gate acceptance criteria for movement of releases between stages Conduct impact analyses, assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Track and report issues Support change management at the organizational level Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the change process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience. Eight or more years of experience in change management. 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred) Experience and knowledge of change management principles, methodologies and tools. Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint). Requires a broad knowledge of ServiceNow
06/01/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for an Operational Readiness Coordinator. This company is looking for a candidate who has 7+ years of release/change management and project management experience. This coordinator will need broad knowledge of ServiceNow and able to confirm documentation, monitors, runbooks, and NFRs are operationally sound. Responsibilities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the delivery and management of communications. Confirm documentation, monitors, runbooks, and NFRs are operationally sound. Review release gate acceptance criteria for movement of releases between stages Conduct impact analyses, assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Track and report issues Support change management at the organizational level Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption Continually work towards making improvements in the change process Stay current on trends and regulations to ensure effectiveness and compliance Qualifications: Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience. Eight or more years of experience in change management. 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred) Experience and knowledge of change management principles, methodologies and tools. Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint). Requires a broad knowledge of ServiceNow
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
06/01/2025
*Hybrid, 3 days onsite, 2 days remote* *CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME* A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal. Responsibilities: Review and streamline the existing Service Request catalog Develop and implement ServiceNow Employee Center utilizing the streamlined catalog Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Continually work towards making improvements to the processes and corresponding ITSM modules Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
06/01/2025
Contractor
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
06/01/2025
Contractor
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc. Responsibilities: The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company. Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS. Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives. Qualifications: Experience with ServiceNow Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
06/01/2025
Contractor
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
06/01/2025
Contractor
*We are unable to sponsor for this 1+ year contract role* Prestigious Financial Institution is currently seeking a Configuration Management Specialist with strong CMDB experience. Candidate will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs. Responsibilities: Maintain, configure, control and own all Configuration Management functions for the Configuration Management team. Qualifications: Experience with ServiceNow Understanding business applications and their functionality in the ITIL model Comprehension of and the ability to communicate and implement the ITIL CMDB model Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations Comprehension of the ServiceNow CSDM model Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
IT Operations Engineer/Manager Location: Ringwood, Hampshire (BH24) Salary: £30,000 - £40,000 DOE + Benefits Full-Time, Permanent, Fully Onsite Working Join a thriving Ringwood-based construction company as their IT Operations Engineer/Manager, taking on a pivotal role in a newly refurbished office environment. As the sole IT expert in the business, you will oversee a 360-degree scope of responsibilities, ranging from hands-on IT support to strategic improvements and the management of external technology partners. This role is ideal for someone who thrives on variety and enjoys having a meaningful impact. Key Responsibilities IT Support: Act as the primary contact for IT/digital support, resolving issues across hardware, software, and connectivity for office staff and on-site teams. Infrastructure Management: Install, configure, and manage IT infrastructure across the business. External Collaboration: Coordinate with external IT service providers to manage security and IT solutions. Systems Oversight: Oversee contracts and inventory for IT, mobile, and telecoms, ensuring accurate documentation and record-keeping. Telephony: Manage the BT Cloud telephone system. Stakeholder Engagement: Work closely with department heads to address and fulfil IT requirements. On-Site Support: Occasionally travel to construction sites to assist with technical setups, remote connectivity, and device support (eg, Starlink, laptops, printers, and iOS devices). Digital Presence: Enhance the company's online presence by managing and updating social media platforms like Facebook and LinkedIn. Website Management: Collaborate with external web development agencies to update and improve the company website's functionality and content. The company currently relies heavily on external partners to manage IT. Their environment includes a mix of Windows, macOS, iOS, and Android devices, as well as networking hardware (including Starlink for remote sites). While functional, the setup would benefit from a more structured approach, providing the opportunity for you to make a tangible difference. What You'll Need Microsoft Office 365, Windows, macOS, and networking hardware Remote desktop connectivity and virtual environments iOS/Android devices and external software solutions Strong communication skills to liaise effectively across all levels of the business. A reliable and trustworthy nature, with the capability to manage the full spectrum of IT responsibilities independently. A proactive mindset, equally comfortable with the duties of 1st-line support and strategic supplier management. The company offers a modern workspace, generous benefits, career growth opportunities, and the autonomy to shape and lead its IT function. Deerfoot Recruitment Solutions Ltd is one of the longest-established independent technology recruitment consultancies in the UK. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is a Climate Action Workforce in partnership with Ecologi. If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
06/01/2025
Full time
IT Operations Engineer/Manager Location: Ringwood, Hampshire (BH24) Salary: £30,000 - £40,000 DOE + Benefits Full-Time, Permanent, Fully Onsite Working Join a thriving Ringwood-based construction company as their IT Operations Engineer/Manager, taking on a pivotal role in a newly refurbished office environment. As the sole IT expert in the business, you will oversee a 360-degree scope of responsibilities, ranging from hands-on IT support to strategic improvements and the management of external technology partners. This role is ideal for someone who thrives on variety and enjoys having a meaningful impact. Key Responsibilities IT Support: Act as the primary contact for IT/digital support, resolving issues across hardware, software, and connectivity for office staff and on-site teams. Infrastructure Management: Install, configure, and manage IT infrastructure across the business. External Collaboration: Coordinate with external IT service providers to manage security and IT solutions. Systems Oversight: Oversee contracts and inventory for IT, mobile, and telecoms, ensuring accurate documentation and record-keeping. Telephony: Manage the BT Cloud telephone system. Stakeholder Engagement: Work closely with department heads to address and fulfil IT requirements. On-Site Support: Occasionally travel to construction sites to assist with technical setups, remote connectivity, and device support (eg, Starlink, laptops, printers, and iOS devices). Digital Presence: Enhance the company's online presence by managing and updating social media platforms like Facebook and LinkedIn. Website Management: Collaborate with external web development agencies to update and improve the company website's functionality and content. The company currently relies heavily on external partners to manage IT. Their environment includes a mix of Windows, macOS, iOS, and Android devices, as well as networking hardware (including Starlink for remote sites). While functional, the setup would benefit from a more structured approach, providing the opportunity for you to make a tangible difference. What You'll Need Microsoft Office 365, Windows, macOS, and networking hardware Remote desktop connectivity and virtual environments iOS/Android devices and external software solutions Strong communication skills to liaise effectively across all levels of the business. A reliable and trustworthy nature, with the capability to manage the full spectrum of IT responsibilities independently. A proactive mindset, equally comfortable with the duties of 1st-line support and strategic supplier management. The company offers a modern workspace, generous benefits, career growth opportunities, and the autonomy to shape and lead its IT function. Deerfoot Recruitment Solutions Ltd is one of the longest-established independent technology recruitment consultancies in the UK. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is a Climate Action Workforce in partnership with Ecologi. If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Exciting opportunity for a Defined Benefits - Senior Pensions Administrator to join this global Energy company. This is an exciting time to be joining this world-leading company as they transform themselves from a traditional Oil & Gas company into a leading name within the Renewables sector. This includes the creation of an already highly successful new Power Trading desk within the Energy Trading team as well as new ventures into various innovative solutions around the supply of Renewables including wind farms, electric vehicle charging, solar panel heating and battery storage. These innovative solutions provide opportunities for exceptionally highly talented individuals to contribute to the success of this transition where you will be working with some of the best people in the industry working on new and ground-breaking initiatives utilising the very latest technology. Job Purpose: To perform the day-to-day delivery of pensions administration activities across the companies and UK- linked pension arrangements supported by the UK Trustee Services Unit. Accurately handle complex member queries Provide support to colleagues in the UK TSU, primarily the other Senior Pensions Administrators and to support the Operations Team Leader when required. To work in conjunction with the team which is based in London and Krakow, to provide a complete service to the Trustee, the member and the Company for the administration of the pension schemes supported by the UK TSU. The successful candidate will have a PMI pension administration qualification and advanced technical knowledge of defined benefit pension schemes and UK pensions legislation. The company has four plans managed by the TSU administration team which have approximately 45,000 members with annual pension and other benefit payments of around £900 million a year and assets in excess of £18 billion. The role will have accountability for the authorisation of payments to individuals of pension commencement lump sums up to £268,275 and transfer values up to £1.5 million. Accountabilities: Perform administration for complex and non-standard workflow process like retirement, divorce and transfer cases. Answer complex member queries which have been escalated to the London team such as Lifetime and Annual Allowance queries, SSPP queries, complaints and queries which require in depth pension knowledge. Provide back-up support to the other Senior Pension Administrators in their absence and allowing for flexibility with other work on these occasions. Provide support to the Operational Team Leader in controlling outstanding cases and ensuring all cases are completed in line with legislation and service level agreements as determined by the Trustee. Collaborating with the pension team in Krakow to provide an end-to-end service to the Trustee, the member and the Company for the administration of the pension schemes supported by the UK TSU. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
06/01/2025
Contractor
Exciting opportunity for a Defined Benefits - Senior Pensions Administrator to join this global Energy company. This is an exciting time to be joining this world-leading company as they transform themselves from a traditional Oil & Gas company into a leading name within the Renewables sector. This includes the creation of an already highly successful new Power Trading desk within the Energy Trading team as well as new ventures into various innovative solutions around the supply of Renewables including wind farms, electric vehicle charging, solar panel heating and battery storage. These innovative solutions provide opportunities for exceptionally highly talented individuals to contribute to the success of this transition where you will be working with some of the best people in the industry working on new and ground-breaking initiatives utilising the very latest technology. Job Purpose: To perform the day-to-day delivery of pensions administration activities across the companies and UK- linked pension arrangements supported by the UK Trustee Services Unit. Accurately handle complex member queries Provide support to colleagues in the UK TSU, primarily the other Senior Pensions Administrators and to support the Operations Team Leader when required. To work in conjunction with the team which is based in London and Krakow, to provide a complete service to the Trustee, the member and the Company for the administration of the pension schemes supported by the UK TSU. The successful candidate will have a PMI pension administration qualification and advanced technical knowledge of defined benefit pension schemes and UK pensions legislation. The company has four plans managed by the TSU administration team which have approximately 45,000 members with annual pension and other benefit payments of around £900 million a year and assets in excess of £18 billion. The role will have accountability for the authorisation of payments to individuals of pension commencement lump sums up to £268,275 and transfer values up to £1.5 million. Accountabilities: Perform administration for complex and non-standard workflow process like retirement, divorce and transfer cases. Answer complex member queries which have been escalated to the London team such as Lifetime and Annual Allowance queries, SSPP queries, complaints and queries which require in depth pension knowledge. Provide back-up support to the other Senior Pension Administrators in their absence and allowing for flexibility with other work on these occasions. Provide support to the Operational Team Leader in controlling outstanding cases and ensuring all cases are completed in line with legislation and service level agreements as determined by the Trustee. Collaborating with the pension team in Krakow to provide an end-to-end service to the Trustee, the member and the Company for the administration of the pension schemes supported by the UK TSU. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
