Request Technology - Craig Johnson
Chicago, Illinois
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
04/10/2024
*This is a 6 month contract to hire CTH role, not a straight contract, only candidates that want to convert a permanent employee will be considered* Prestigious Financial Institution is currently seeking a ITIL Service Management Associate with strong ServiceNow experience. Candidate will be responsible for the review and streamline the existing Service Request catalog. Candidate will develop and implement ServiceNow Employee Center utilizing the streamlined catalog. Responsibilities: Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management Drive continuous improvement through trend reporting analysis and metrics management Continually work towards making improvements to the processes and corresponding ITSM modules Coordinate with other ITIL Process Owners Qualifications: Experience with ServiceNow (required) Experience with ServiceNow Employee Center Unified Portal (required) Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards. Experience with Microsoft Office desktop tools (Project, Word, Excel) Experience with Atlassian tools (JIRA, Confluence) Familiarity various data interpretation techniques. Experience with Agile Methodologies and Concepts Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase Ability to follow regulatory documentation procedures and requirements.
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
04/10/2024
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. The Railnet programme consists of 3 work streams: MX1 over SDH Project will provide an in house solution on which to migrate telephony services, the VCT Project will provide a joint Rail, 3rd party supplied solution and the FTNx WAN Project will deliver the network connectivity underpinning the VCT solution. Experience of delivering Telecoms and Voice or IT Networking LAN/WAN projects Prince 2 or APM Stakeholder management experience Strong Excel and presentation skills. Strong supplier management skills Excellent interpersonal, management and communication skills. Practical understanding of GRIP, Engineering Management Standards (eg 2009), CSM and CDM. Ideally have experience of working in an operational Railway environment Strong team and leadership skills. Progression We understand that your career progression is important to you. At CACI people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. Everyone's career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn't mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path. Flexibility The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives and we can't always be in the office. This is why we embrace flexible working. Covid-19 has changed the way we work forever, and a new flexible working policy will be released when the situation stabilises. Development Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. We will work with you to create a bespoke training plan. Benefits We have a range of benefits on offer to support you. We have a comprehensive list of schemes ranging from pension plans to health and wellness policies, in addition you can opt into a selection of flexible benefits to meet your personal needs. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
04/10/2024
Full time
CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. The Railnet programme consists of 3 work streams: MX1 over SDH Project will provide an in house solution on which to migrate telephony services, the VCT Project will provide a joint Rail, 3rd party supplied solution and the FTNx WAN Project will deliver the network connectivity underpinning the VCT solution. Experience of delivering Telecoms and Voice or IT Networking LAN/WAN projects Prince 2 or APM Stakeholder management experience Strong Excel and presentation skills. Strong supplier management skills Excellent interpersonal, management and communication skills. Practical understanding of GRIP, Engineering Management Standards (eg 2009), CSM and CDM. Ideally have experience of working in an operational Railway environment Strong team and leadership skills. Progression We understand that your career progression is important to you. At CACI people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. Everyone's career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn't mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path. Flexibility The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives and we can't always be in the office. This is why we embrace flexible working. Covid-19 has changed the way we work forever, and a new flexible working policy will be released when the situation stabilises. Development Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. We will work with you to create a bespoke training plan. Benefits We have a range of benefits on offer to support you. We have a comprehensive list of schemes ranging from pension plans to health and wellness policies, in addition you can opt into a selection of flexible benefits to meet your personal needs. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
One of my client is urgently hiring for a Cloud Transformation Architect and it's a fully remote job . Please send a copy of your CV if you would like to apply. Title: Cloud Transformation Architect Location: Fully Remote Duration: 12 months freelance contract *Must be a EU Citizen* Overview : We are seeking an experienced and forward-thinking System Architect to lead a SAFe Agile Release Train (ART) focused on the cloud transformation of DIGIT hosting services. As the System Architect, you will play a pivotal role in designing, guiding, and overseeing the implementation of cloud solutions that will modernize our infrastructure and optimize hosting capabilities. This position is integral to the success of our digital transformation strategy, leveraging cutting-edge cloud technologies to drive scalability, security, and operational efficiency. You will work collaboratively with cross-functional teams, including product management, development, DevOps, and security to deliver robust cloud solutions that align with business goals. Key Responsibilities : Lead the ART (Agile Release Train): Oversee the end-to-end process of migrating DIGIT hosting services to the cloud within the SAFe (Scaled Agile Framework) structure. Cloud Architecture & Strategy: Develop and implement a cloud architecture roadmap that supports business needs, with a focus on scalability, security, and performance. Design and Implementation: Design high-level cloud architectures (AWS, Azure, GCP, etc.) and oversee their integration with existing services. Ensure that architecture decisions are aligned with best practices for cloud native services. Collaboration: Work closely with Agile teams, Product Managers, and Business Owners to break down architectural work into executable features and stories within PI (Program Increment) planning. Continuous Improvement: Drive continuous improvements in cloud strategy and execution by evaluating emerging technologies, best practices, and cloud management tools. Compliance and Security: Ensure the cloud environments meet compliance, security, and governance standards. Mentoring and Leadership: Provide architectural guidance and leadership to development teams, ensuring that the design and implementation of the cloud services align with the overall cloud transformation strategy. Stakeholder Communication: Engage with senior stakeholders, providing clear communication on the progression of the cloud transformation and how the architecture supports broader organizational goals Required Skills & Experience: 10+ years of experience in IT architecture, system design, and cloud technologies. Experience in Leading ART within SAFe Framework (certifications such as SAFe Architect or SAFe Agilist are a plus). Proven expertise in cloud platforms such as AWS, Azure, or GCP and familiarity with cloud migration strategies. Strong knowledge of DevOps, CI/CD pipelines, infrastructure as code (IaC) (eg, Terraform, CloudFormation). Solid understanding of microservices architecture, containerization (Kubernetes, Docker), and serverless computing. Excellent interpersonal and communication skills with the ability to lead cross-functional teams. Strong understanding of security best practices in cloud environments. Experience with compliance standards such as ISO 27001, GDPR, SOC 2 is a plus. A track record of driving cloud transformation projects in large-scale environment Preferred Qualifications: SAFe certification (SAFe Architect, SAFe Agilist, or similar). Experience in managing Agile teams and familiarity with Agile methodologies, particularly in the context of SAFe. Demonstrated experience in cloud cost optimization and performance tuning. Ability to balance technical depth with strong business acumen Requirements : EU citizenship. Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
04/10/2024
Contractor
One of my client is urgently hiring for a Cloud Transformation Architect and it's a fully remote job . Please send a copy of your CV if you would like to apply. Title: Cloud Transformation Architect Location: Fully Remote Duration: 12 months freelance contract *Must be a EU Citizen* Overview : We are seeking an experienced and forward-thinking System Architect to lead a SAFe Agile Release Train (ART) focused on the cloud transformation of DIGIT hosting services. As the System Architect, you will play a pivotal role in designing, guiding, and overseeing the implementation of cloud solutions that will modernize our infrastructure and optimize hosting capabilities. This position is integral to the success of our digital transformation strategy, leveraging cutting-edge cloud technologies to drive scalability, security, and operational efficiency. You will work collaboratively with cross-functional teams, including product management, development, DevOps, and security to deliver robust cloud solutions that align with business goals. Key Responsibilities : Lead the ART (Agile Release Train): Oversee the end-to-end process of migrating DIGIT hosting services to the cloud within the SAFe (Scaled Agile Framework) structure. Cloud Architecture & Strategy: Develop and implement a cloud architecture roadmap that supports business needs, with a focus on scalability, security, and performance. Design and Implementation: Design high-level cloud architectures (AWS, Azure, GCP, etc.) and oversee their integration with existing services. Ensure that architecture decisions are aligned with best practices for cloud native services. Collaboration: Work closely with Agile teams, Product Managers, and Business Owners to break down architectural work into executable features and stories within PI (Program Increment) planning. Continuous Improvement: Drive continuous improvements in cloud strategy and execution by evaluating emerging technologies, best practices, and cloud management tools. Compliance and Security: Ensure the cloud environments meet compliance, security, and governance standards. Mentoring and Leadership: Provide architectural guidance and leadership to development teams, ensuring that the design and implementation of the cloud services align with the overall cloud transformation strategy. Stakeholder Communication: Engage with senior stakeholders, providing clear communication on the progression of the cloud transformation and how the architecture supports broader organizational goals Required Skills & Experience: 10+ years of experience in IT architecture, system design, and cloud technologies. Experience in Leading ART within SAFe Framework (certifications such as SAFe Architect or SAFe Agilist are a plus). Proven expertise in cloud platforms such as AWS, Azure, or GCP and familiarity with cloud migration strategies. Strong knowledge of DevOps, CI/CD pipelines, infrastructure as code (IaC) (eg, Terraform, CloudFormation). Solid understanding of microservices architecture, containerization (Kubernetes, Docker), and serverless computing. Excellent interpersonal and communication skills with the ability to lead cross-functional teams. Strong understanding of security best practices in cloud environments. Experience with compliance standards such as ISO 27001, GDPR, SOC 2 is a plus. A track record of driving cloud transformation projects in large-scale environment Preferred Qualifications: SAFe certification (SAFe Architect, SAFe Agilist, or similar). Experience in managing Agile teams and familiarity with Agile methodologies, particularly in the context of SAFe. Demonstrated experience in cloud cost optimization and performance tuning. Ability to balance technical depth with strong business acumen Requirements : EU citizenship. Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.