Request Technology
Dallas, Texas
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes