Fruition IT Resources Limited
Manchester, Lancashire
Role - Application Support Analyst Package - £50k + 10% bonus + 10% pension Location - Manchester/hybrid An opportunity to join a tech-first Insurance company as part of their brand new Manchester based office. They are in the process of a modernisation programme and they're looking for a talented Application Analyst to support them in this. Your journey will involve taking the helm of their innovative platform. This is your chance to join a vibrant community of tech enthusiasts, making a genuine impact in the business, and shaping the future of their IT landscape. This isn't your typical BAU role working with ancient tech! Responsibilities Resolve Incident, Problem, and Service Request tickets within the established SLAs. Utilize various service desk systems, with a preference for ServiceNow. Carry out routine system tasks and processes to maintain the daily operation of IT systems. Contribute to and implement ongoing improvements to the function. Collaborate with other IT teams, such as Service Desk, Infrastructure, DBAs, and Network Security, to address IT application support issues. Conduct basic system administration tasks for the application. Query application databases and perform preliminary data analysis. Engage extensively with vendors and internal teams to deliver effective and efficient application support. Skills & Experience Experience supporting underwriting software systems like Subscribe, Guidewire, Genius, or Eclipse. Strong understanding of Lloyd's market insurance business processes and platforms, such as Xchanging. Familiarity with Lloyd's market premiums and claims messages (USM and SCM). Knowledge of policy life cycle, claims processing, and outwards reinsurance processes. Proficient in TSQL for data querying and extraction. Experience working in a regulatory environment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
05/07/2024
Full time
Role - Application Support Analyst Package - £50k + 10% bonus + 10% pension Location - Manchester/hybrid An opportunity to join a tech-first Insurance company as part of their brand new Manchester based office. They are in the process of a modernisation programme and they're looking for a talented Application Analyst to support them in this. Your journey will involve taking the helm of their innovative platform. This is your chance to join a vibrant community of tech enthusiasts, making a genuine impact in the business, and shaping the future of their IT landscape. This isn't your typical BAU role working with ancient tech! Responsibilities Resolve Incident, Problem, and Service Request tickets within the established SLAs. Utilize various service desk systems, with a preference for ServiceNow. Carry out routine system tasks and processes to maintain the daily operation of IT systems. Contribute to and implement ongoing improvements to the function. Collaborate with other IT teams, such as Service Desk, Infrastructure, DBAs, and Network Security, to address IT application support issues. Conduct basic system administration tasks for the application. Query application databases and perform preliminary data analysis. Engage extensively with vendors and internal teams to deliver effective and efficient application support. Skills & Experience Experience supporting underwriting software systems like Subscribe, Guidewire, Genius, or Eclipse. Strong understanding of Lloyd's market insurance business processes and platforms, such as Xchanging. Familiarity with Lloyd's market premiums and claims messages (USM and SCM). Knowledge of policy life cycle, claims processing, and outwards reinsurance processes. Proficient in TSQL for data querying and extraction. Experience working in a regulatory environment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A homegrown Scottish law firm that offers a range of legal services, are looking for a talented IT Helpdesk Analyst to join their hybrid team in Aberdeen. As an award-winning company in their industry, they have taken the property and real estate space by storm, and assist their clients with services in corporate law, family law, and financial services, amongst others. As an IT Helpdesk Analyst, you will be assisting with the maintenance and support of their IT systems and doing general day-to-day first line tasks. This includes working through their ticketing system, setting up new employees and helping with the departure of others, and getting systems, PCs and docking stations built. The role will entail being a key voice on the IT side of the business and the support team where your IT knowledge must be trusted and voiced to fellow team members and users; an integral part of the day-to-day running of the business. You will be the first point contact for users experiencing technical difficulties and will be prepared to address issues coming from the phone, the ticketing system, email and even F2F engagement. Ideally, the successful candidate will have some of the following: Experience in finding faults and troubleshooting. Experience working with Windows 10, Microsoft, Ios/Android Excellent customer service and the ability to assess/resolve issues. Experience with ticket logging and resolution. The role would suit a skilled Helpdesk Analyst with some experience who is looking to join an industry-leading company with ambitions to further their career and climb the ranks. They are huge advocates of career development and progression, and have in-house examples of employees climbing the ranks to senior roles. They even facilitate those who would like to branch out and learn new skills by offering training and funding learning schemes. Their offices are based in Central Aberdeen and they're able to offer a salary of £24,000 with a strong benefits package including pension contribution, private healthcare contribution (which rises with company loyalty, 35 days holiday, amongst many more. If this sounds of interest, please apply or drop me an email with your CV at (see below) to discuss this further.
05/07/2024
Full time
A homegrown Scottish law firm that offers a range of legal services, are looking for a talented IT Helpdesk Analyst to join their hybrid team in Aberdeen. As an award-winning company in their industry, they have taken the property and real estate space by storm, and assist their clients with services in corporate law, family law, and financial services, amongst others. As an IT Helpdesk Analyst, you will be assisting with the maintenance and support of their IT systems and doing general day-to-day first line tasks. This includes working through their ticketing system, setting up new employees and helping with the departure of others, and getting systems, PCs and docking stations built. The role will entail being a key voice on the IT side of the business and the support team where your IT knowledge must be trusted and voiced to fellow team members and users; an integral part of the day-to-day running of the business. You will be the first point contact for users experiencing technical difficulties and will be prepared to address issues coming from the phone, the ticketing system, email and even F2F engagement. Ideally, the successful candidate will have some of the following: Experience in finding faults and troubleshooting. Experience working with Windows 10, Microsoft, Ios/Android Excellent customer service and the ability to assess/resolve issues. Experience with ticket logging and resolution. The role would suit a skilled Helpdesk Analyst with some experience who is looking to join an industry-leading company with ambitions to further their career and climb the ranks. They are huge advocates of career development and progression, and have in-house examples of employees climbing the ranks to senior roles. They even facilitate those who would like to branch out and learn new skills by offering training and funding learning schemes. Their offices are based in Central Aberdeen and they're able to offer a salary of £24,000 with a strong benefits package including pension contribution, private healthcare contribution (which rises with company loyalty, 35 days holiday, amongst many more. If this sounds of interest, please apply or drop me an email with your CV at (see below) to discuss this further.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Senior SQL Application Support, Strong API knowledge required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Strong SQL, API knowledge and Application Support skills are required for this role. Growing software product company that develops software for the Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and good knowledge of API's. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Good knowledge of API's * Strong customer service and stakeholder management experience. * Knowledge of the energy sector is an advantage. This is an excellent role with an expanding software product company. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.
04/07/2024
Full time
Senior SQL Application Support, Strong API knowledge required, Energy knowledge an advantage, Home Based. £30000 - 38000 + benefits. Strong SQL, API knowledge and Application Support skills are required for this role. Growing software product company that develops software for the Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and good knowledge of API's. The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities - * Deal with escalated SQL based queries (creating queries, reviewing tables, etc). * Work with multiple stakeholders (Product Owners, Developers, etc) to resolved queries. * Mentor and help develop more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Good knowledge of API's * Strong customer service and stakeholder management experience. * Knowledge of the energy sector is an advantage. This is an excellent role with an expanding software product company. The role is home based with one day a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. Salary likely to be in the range £30000- 38000 + benefits.
(Pontoon/Ajilon/Adecco) is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A Market Leading Utilities client based in Warwick require an accomplished Procurement Operations Analyst with proven experience in Analysis to join them for an exciting and challenging engagement. For this opportunity you will be an employee of ourselves working on site with the client while being rewarded with a strong salary, holidays, pension, certification opportunities and more! Job Title: Procurement Operations Analyst Duration: Ajilon Consultant (See below) Location: Warwick - Hybrid 2-3 days per week onsite Interviews: ASAP Start: ASAP Salary: £ 30,000 Pro Rata plus extensive benefits (as below) + 5% Bonus Key Skills & Experience: Strong Analytical Background Strong Excel skills Strong Power BI Skills Ability to produce and analyse reports Strong customer service skills Experience within a procurement environment is desirable The Role: The Primary purpose of this role is to act as a support function both within Procurement and the wider business. The role is critical to the smooth day to day running of the function, ensuring operational maters are dealt with quickly and professionally, and remove tactical pressures from the Procurement delivery teams. Acts as a Procurement Help desk representative to manage Procurement-related queries raised by the business, removing day-to-day operational query management from the Category and Projects teams Co-ordinate the supplier on-boarding process for all new supplier requests Carries out supplier assurance checks in line with agreed process and standards Carries out planned and ad hoc management reporting in line with the Procurement reporting suite Provide support to users that have issues with procurement systems and processes Act as an administrator for SAP Ariba (eg user and permissions management) and other Procurement systems Coupa administration and query management in line with agreed S2P process Monitor compliance to Procurement policy and procedures Manages and maintain catalogues on behalf of the category teams Manage Help-desk response and resolution time against an agreed SLA Identify and communicate continuous improvement opportunities Interfaces with other support functions to resolve Procurement-related issues and cross-function processes *Ajilon Consultant* You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill-set.
03/07/2024
Full time
(Pontoon/Ajilon/Adecco) is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A Market Leading Utilities client based in Warwick require an accomplished Procurement Operations Analyst with proven experience in Analysis to join them for an exciting and challenging engagement. For this opportunity you will be an employee of ourselves working on site with the client while being rewarded with a strong salary, holidays, pension, certification opportunities and more! Job Title: Procurement Operations Analyst Duration: Ajilon Consultant (See below) Location: Warwick - Hybrid 2-3 days per week onsite Interviews: ASAP Start: ASAP Salary: £ 30,000 Pro Rata plus extensive benefits (as below) + 5% Bonus Key Skills & Experience: Strong Analytical Background Strong Excel skills Strong Power BI Skills Ability to produce and analyse reports Strong customer service skills Experience within a procurement environment is desirable The Role: The Primary purpose of this role is to act as a support function both within Procurement and the wider business. The role is critical to the smooth day to day running of the function, ensuring operational maters are dealt with quickly and professionally, and remove tactical pressures from the Procurement delivery teams. Acts as a Procurement Help desk representative to manage Procurement-related queries raised by the business, removing day-to-day operational query management from the Category and Projects teams Co-ordinate the supplier on-boarding process for all new supplier requests Carries out supplier assurance checks in line with agreed process and standards Carries out planned and ad hoc management reporting in line with the Procurement reporting suite Provide support to users that have issues with procurement systems and processes Act as an administrator for SAP Ariba (eg user and permissions management) and other Procurement systems Coupa administration and query management in line with agreed S2P process Monitor compliance to Procurement policy and procedures Manages and maintain catalogues on behalf of the category teams Manage Help-desk response and resolution time against an agreed SLA Identify and communicate continuous improvement opportunities Interfaces with other support functions to resolve Procurement-related issues and cross-function processes *Ajilon Consultant* You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill-set.
Job Title: SC Cleared Service Desk Analyst Location: Liverpool, UK Salary: Competitive, based on experience Inside IR35 About the Company: We are working with a leading IT services company dedicated to providing exceptional support and solutions to our clients. Our team of professionals is committed to ensuring the highest standards of service and security. Job Summary: We are seeking a proactive and experienced Service Desk Analyst with Security Clearance (SC) to join our dynamic team in Liverpool. The successful candidate will provide first-line technical support to our clients, ensuring swift and efficient resolution of IT issues Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person. Diagnose and resolve technical hardware and software issues, including account setup and network configurations. Manage service requests, incidents, and change requests using the company's ticketing system. Escalate complex issues to higher-level support teams when necessary. Qualifications and Skills: Must hold current Security Clearance (SC). Proven experience in a Service Desk or technical support role. An understanding of IT systems, networking, and software troubleshooting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
03/07/2024
Contractor
Job Title: SC Cleared Service Desk Analyst Location: Liverpool, UK Salary: Competitive, based on experience Inside IR35 About the Company: We are working with a leading IT services company dedicated to providing exceptional support and solutions to our clients. Our team of professionals is committed to ensuring the highest standards of service and security. Job Summary: We are seeking a proactive and experienced Service Desk Analyst with Security Clearance (SC) to join our dynamic team in Liverpool. The successful candidate will provide first-line technical support to our clients, ensuring swift and efficient resolution of IT issues Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person. Diagnose and resolve technical hardware and software issues, including account setup and network configurations. Manage service requests, incidents, and change requests using the company's ticketing system. Escalate complex issues to higher-level support teams when necessary. Qualifications and Skills: Must hold current Security Clearance (SC). Proven experience in a Service Desk or technical support role. An understanding of IT systems, networking, and software troubleshooting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.